Lots of noise and dust making it impossible to relax in or use their facilities. I had to email director first to get reply I did start the complaint whilst on hol with the rep and following their complaints proces. We use cookies to provide you with an optimized website experience. Surprise at Sea: 0203 451 2963. andrew.flintham@tui.co.uk. If you've got a query about anything before you go - including amendments, invoices, ticketing and assisted travel - give us a call on: Phone: 01 693 7700 (ROI) 028 90 389 387 (NI) Email: TUIIrelandInfo@tui.co.uk. Tripadvisor staff removed this post because it did not meet Tripadvisor's forum posting guidelines with regards to family-friendly language and/or subject matter. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. DONATE. The Public Sector -These Ombudsmen hear the complaint filed against any governmental sector from Parliament to Health Services or public housing to prisoners and probation. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-107576586', '');}, 'log_autolink_impression');airline in the UK have had my flight cancelled twice from Cyprus at short notice. or is the !74 inc hotel? more. Tel. How to contact us. Wigmore House is situated close to London Luton airport on the outskirts of Luton. Also, if you have already filed a petition to sue in a court of law, no Ombudsman will hear your case. 14 July 2020 at 1:15PM. Re: TUI complaints. info@tui.comIwww.tuigroup.com, Karl-Wiechert-Allee 23 I D-30625 Hannover The kids have nothing to keep them entertained, the drinks are extremely watered down, and the room is a dump. If your travel company is not a Member, we will not be able to help with your dispute. 31 reviews. I doubt you'll find an email address that will get answered, if they owe you money, take them to court. Editor, Marcus Herbert. Refund a flight on booking.com- can it be done? We don't act on your behalf and we don't take control of your complaint. Eventually got through via their head office no. 2020 Flight Claims Portal. What a complete shambles TUI is. You will also successfully collaborate with other TUI departments daily. Our goal. The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. You will find the Imprint here. By clicking on Accept you are agreeing to the use of non-essential cookies. Contact details +49 (0)511 566-1435 close. However, the only number I have, 0203 451 2688, Is either not taking calls due to the call volume or when I do get through I get a prerecorded, looped message. My goal is to provide excellent service to . Website. We use cookies to provide you with an optimized website experience. Tel: + 44 (0)1582 642100. A copy of the ATOL Certificate and/or confirmation invoice. So they moved the date. Tel: 0800 175 175 . These can not be disabled. Hanover, Lower Saxony, Germany 30625. These resolutions are met when all parties can find a mutually agreeable outcome. Pls. Nothing is like you were told it would be and instead of a holiday that delivers rest and relaxation, you feel like you are starring in one of Chevy Chase's "Vacation" movies! Alternatively, you can also call TUI for sharing your experiences on TUI complaints number 0203 451 2699. Complaints . Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. Common forms of ADR are; ADR Schemes are already being used by companies in the following regulatory sectors; Since the Coronavirus essentially shut us down, and then subsequently rearranged the way we conduct our business, it is highly recommended that you contact the Ombudsmanthat has been selected to preside over the issue. You can find further information on the use of cookies at any time in our Cookie Notice and our Privacy policy. We will contact you with in 24 hours. Heathrow to Denver - BA or United Airlines.? After connecting with support they don't know why it cancelled and room cost +300 eur, they proposed to make complaint and that all. To provide the best experiences, we use technologies like cookies to store and/or access device information. : +49 (0) 511 567 0 Fax: +49 (0) 511 567 1301 info@tui.de I www.tuigroup.com. In addition to functional cookies, which are necessary for the proper operation of our website, we also install analytical cookies to measure the use and quality of the website. You will find the Imprint here. Copies of the replies. Website design and development by Point Visage. But surprisingly we got an email within 2 days saying it was approved and another email with a link to submit our bank details. TUI Belgium uses several kinds of cookies. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. In order to handle this case, we need more information from you and therefore ask you to describe the complaint in detail here New process TUI - New After Travel Process - March 2022 We have been working closely with our After Travel teams to put together a more effective way of communicating with us when you customers have a problem on holiday. Afternoon all, this is my first post and would like to ask if anyone has ever contacted TUI using the ONLINE complaints form, which neither I nor any of my staff can get to accept my email. Some sports related videos will be uploaded. Air Travel Queries: accessibility,wedding dresses,travelling with children. 0871 6644 9207. If TUI rejects your complaint or fails to respond within 8 weeks, you will be able to take your complain to AviationADR free of charge. TUI Holidays complaints process is very easy. Secondary Contact. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. If your complaint is with the hotel or resort, provide the name, address, and phone number of the establishment as well names and titles of all persons involved. We submitted a claim on Tui's website for our flight which was delayed, expecting to have to fight for it. Peter Krueger. This included a Maldives holiday to Meeru where my partner was bitten by one of the infestation of rats. Selecting seats on Latam Airlines when booked through Delta. Any ideas would be very helpful. Save. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. TUI is the most untrustworthy (ta && ta.queueForLoad ? When you use DoNotPay to sue TUI for a holiday gone wrong you will get the fast, easy, and successful results you and your family deserve! to be told we will have to pay an extra 900 to fly back a week later. Report inappropriate content. *** or***@******.***. It looks genuine but we were expecting a cheque so a . Sun: 10:00 am - 6:30 pm. Nothing resolved and ended up flying home early. Sat: 9:00 am - 6:30 pm. You may want to take notes as this process is fairly complicated, which TUI hopes you will give up and simply try to salvage what you can from the remaining portion of your holiday! Save. Please note. Please share your TUI customer service or holiday NightmareTUI don't care. We are having a big issue and have been given An email that doesnt work?! TUI complaints number, email and office address If you are a regular customer of TUI and use their services or products then you may had any problems Continue reading TUI have been a good company over the last 10 years for which we have contributed in excess of 30,000.00 to their budget for holidays travelled. "flight moved to 23 Aug but when pressed via telephone call to confirm the flight will go ahead they are reluctant to do so" So there is a risk that this flight gets cancelled as well. You will find the Imprint here. Making a claim. Out of Spain dial: 902 599 845 (Calls charged at 0.42 EUR each second. TUI UK&I. "flight moved to 23 Aug but when pressed via telephone call to confirm the flight will go ahead they are reluctant to do so" So there is a risk that this flight gets cancelled as well. If you wish to cherish TUI Marella memories, you can contact TUI Marella dream memories contact. To pre-book your cabin: 0203 451 2682. Lots of tales of woe and stories of success. Eventually got through via their head office no. Sue Bradley Email Address Found 5 email address listings: @tui.co.uk @thomson.co.uk @tuitravel.com @tui-uk.co.uk @tuigroup.com Sue Bradley Phone Number Found 6 phone numbers: 440794055XXXX +44 7940 55XXXX +44 7920 18XXXX . if you have an upcoming holiday, or if you have returned from holiday etc. Arbitration -These also operate in similar ways to the Mediator. The technical storage or access that is used exclusively for anonymous statistical purposes. we have declined, I have now been looking at (ta && ta.queueForLoad ? Hi all, Does anyone have an email address for tui complaints? . You will find the Imprint here. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-107233199', '');}, 'log_autolink_impression');flights with please? That being said, there are times when it seems like the trip you have so carefully planned is falling apart. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. We use cookies to provide you with an optimized website experience. Fly out on the TUI and say nothing to them at all . Let's take a look at three alternative sources and give you the contact information for opening up these additional avenues for filing complaints away from prying eyes and rumour mills. If TUI rejects your complaint or fails to respond within 8 weeks, you will be able to take your complain to AviationADR free of charge. If you had the TUI Ap then you will know and see there is 24/7 contact information. They'll also be able to help if you need any information in a different font or colour, or if you need help with viewing the info . to me it is just greed. On 5th August 2019 at 07:49pm, crispb said: Chief Executive Officer Markets & Airlines. Learn more En De. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. : +49 (0)511 566-00 TUI have stated flight moved to 23 Aug but when pressed via telephone call to confirm the flight will go ahead they are reluctant to do so , also flight still advertised on the website. Learn more. #LiveHappy Here to help 8am-midnight, 7 days a week. You can find further information on the use of cookies at any time in our Cookie Notice and our Privacy policy. Flights contact number 0203 451 2688. We often link to other websites, but we can't be responsible for their content. I'm not too clear on the plan. Save your settings with the button I Agree. About us. I know nothing will come of me complaining. We have helped over 300,000 people with their problems. . to be told we will have to pay an extra 900 to fly back a week later. "The second cancellation re 19th August was still being advertised on the website on the 17th. " We go to turkey every year for 2 weeks for the past 17 years, the last few years we have flown with tui and have been very happy.. this year because of other things we could only fit a week in, so what with what has been going on we decided to add another week to cheers ourselves up, I called this morning to arrange to fly back a week later. For instance; After you compile your data on the TUI complaint you are then asked to relayallof that to TUI through thecontact uslink on the TUI website. forumteam@moneysavingexpert.com. After 1 month - zero answers, no one even take a look on complaint (Complaint [78c-31496115]). In Order to make a complaint with TUI you will need to have access to: In order to lodge your complaint with TUI, you will need to use the following method: TUI is a member of AviationADR, which is approved by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. Any complaints about the channel contact mstmorjinapro@gmail.com, Before phoning TUI fly Maroc please check with your telephone company to make sure your call program will make it possible for you to link to the exceptional number.) If you do not receive an ATOL Certificate then the booking will not be ATOL protected. This is probably why the email addresses aren't available on the 'contact us' section of their website at the moment. Save. The information is collected anonymously and transfered to our analytics partner. If these documents aren't uploaded correctly, this will lead to a delay in your complaint being handled. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate, http://www.tui.co.uk/destinations/info/travel-aware. The governing bodies of the UK are encouraging this type of dispute settlement! Karl-Wiechert-Allee 4 ID-30625 Hannover TUI UK & Ireland Head Office. Oh, and the wait staff and maids are apparently on holiday as well! He said: "They said there could be an issue if you select the 'speak . For more information, including the processing of data by third party providers, see our Cookie Notice. OPENING HOURS. Sit back and relax while we do the work. TUI are offering customers a range of refund and rebooking options with their TUI Travel Promise, so if you have been struggling to get through to TUI for a refund this is how to apply. You will find the Imprint here. . Wednesday. to me it is just greed. Finishing Touches 0203 451 2695. We help consumers like you get their voice heard by providing the tools they need to resolve their issues. Wigmore Lane. File T-Mobile Complaints in Less Than Five Minutes, File CenturyLink Complaints Fast and Have Your Issue Resolved, File Wells Fargo Complaints Fast and Easy With DoNotPay, How To File Comcast Complaints the Easy Way, How To File Spectrum Complaints and Have Your Issue Resolved Fast, File a Complaint Against Alton Towers Resort & Get Refunded, File Bristol Energy Complaints and Demand a Refund Today, How to File Amigo Loans Complaints and Get Refunded Fast, Get Virgin Atlantic Holidays To Take Your Complaints Seriously, Get Tessuti To Take Your Complaints Seriously Here's How, Get Stagecoach Bus To Take Your Complaints Seriously Today, Get TransPennine Express To Take Your Complaints Seriously, How To Get Clarion Housing To Take Your Complaints Seriously, Write a Complaint To Vision Express and Get Compensated, How To Get Ladbrokes To Take Your Complaints Seriously, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, You will need all of the TUI information such as who your representative was, which TUI store you used, as well as the time and date you used the TUI service, If your holiday issue is with a TUI airline, you will all of the time, date, and reference information from your TUI agreement, The same information will be required if the complaint is with a TUI cruise line, If your complaint is with the hotel or resort, provide the name, address, and phone number of the establishment as well names and titles of all persons involved. . These cookies help us to understand how visitors engage with our website. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Selecting seats on Latam Airlines when booked through Delta. Get in touch with us to enquire about our various medical services or to book an appointment. "The second cancellation re 19th August was still being advertised on the website on the 17th. " What a complete shambles TUI is. On last night's Martin Lewis Show on ITV, the financial guru reported that said he had spoken to TUI about their phone lines. When all else fails, The small claims court could be the answer. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. We all go on our holiday excursions with the expectation of having the same fun and excitement as the photos represent in the travel brochure. Customer has to phone, never answered, emails never answered. Worked for me but resolution took 4 months so keep chasing and good luck. Sea surprise service 0203 451 2963. The Private Sector - They primarily hear issues involving energy services and legal services. 4. The reality is that you and your spouse or significant other are arguing becausenothing is going as planned. Tui's website " The latest you can order a Green or an Amber package with a PCR fit to fly test is by 12pm 7 days before your holiday is due to begin." It seems you left the ordering too late. Just a heads upthe Dreams Lanzarote Playa Dorada Resort & Spa serves up a seven-strong pool scene AND they're all heated Eight bars, five restaurants, a beach just a stone's throw away - this is a hotel you won't want to leave >>> bit.ly/3u4srkH. Contacts. They may also hear about the railway, pension, and automotive sectors. I know this doesn't help but TUI have responded to various posts on their Facebook page stating that they are not responding to email enquiries at the moment. Here's What To Do! Find phone numbers, mailing addresses, email addresses and contact information for credit reports, credit monitoring, free credit reports, fraud and identity theft resolution, credit disputes and instructions for opting-out of pre-approved offers of credit or insurance. You may even get a refund of your entire holiday plus any expenses you incur while preparing the complaint. What's with these screwy ticket prices? Chief Executive. Here is a step by step guide on how to officially complain about nay of TUI services. 100% of the donation goes to educational programs in holiday destinations. This. ADR or Alternative Dispute Resolutions is a way for all parties involved to have the entire matter settled in discussion rather than in court. Wigmore House. Use Resolver to make a complaint. : +49 (0) 511 567 0 Do not let TUI have the upper hand with your holiday travel package. . En De. Bedfordshire. The Foreign & Commonwealth Office and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. Create a free account unless you already have one, Find the 'Complaints in UK' product pager, Answer basic questions about your TUI experience, Relax and let DoNotPay generate your demand letter to TUI. Here is a step by step guide on how to officially complain about nay of TUI services. Not sure if we will use Tui again. Save. By clicking on Accept you are agreeing to the use of non-essential cookies. Been phoning intermittently since early Jan with no luck Learn more. Not consenting or withdrawing consent, may adversely affect certain features and functions. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-107233199', '');}, 'log_autolink_impression');flights with please? Here you will find the recruitment teams within TUI who are happy to help with your queries. They include cookies for the operation and optimization of the website as well as cookies for analyses, retargeting and to provide personalised content on websites by third party providers. UK, Ireland and Americas: Adrian Bell Senior Investor Relations Manager . Press Contact TUI UK & Ireland. Holidays & Flights: +44 (0)203 451 2688 Austria Belgium Canada . This is the version of our website addressed to speakers of English in the United States. TUI is the most untrustworthy (ta && ta.queueForLoad ? Mediation -Mediation is slowly becoming the choice for settling disputes as each party will be interviewed by outside and unbiased elected officials that also offer mediation services. Chief Financial Officer. Allowed file types [ jpeg, jpg, png, doc, pdf, xls, xlsx, docx ]. All rights reserved. Told refund would be in account in 7-10 days. I've booked hotel in Canarian islands and when came to the hotel - my booking was cancelled by Tui.com. French Passport contains both maiden and married names. The advice can change so check regularly for updates. If you're due to travel please DM us your reference so we can look into this further, if it's for a booking you've returned from please raise this complaint via our website in Contact Us ^Kiefer" You need to contact the TUI cruise pre-book cabin contact, TUI Marella cruise is like a dream. Karl-Wiechert-Allee 23 I D-30625 Hannover Tel. Also please note, that all applications must be submitted online via the Apply button on the job adverts on this . 2 years ago. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. We are here to help customers of ABTA Members, so you will need to check that your problem relates to an ABTA Member. Told refund would be in account in 7-10 days. We are at your service 7 days a week. If you look on the contact details, it gives you options to choose from, i.e. Why not post your questions on here. They likely did not have enough people to make this (ta && ta.queueForLoad ? How do I effectively communicate with an airline? You can find out what to expect on your journey and while you're on holiday below. If you have a query, take a look at our Ask a Question section. Thank you, Have you skimmed the many TUI threads already in this forum? If you have a press enquiry, or you are an accredited journalist with a firm commissioned press article and wish to apply for a press trip, please contact the PR Team using the details below: We are always available for press enquiries: Our top deals tailored to you, straight to your inbox. The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. Location. Discover our global brands Tour Operators. 13. These can not be disabled. For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information checkwww.gov.uk/travelawareand follow@FCOtravelandFacebook.com/FCOtravel. The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. See our Cookie Notice and tui complaints email address Privacy policy 07:49pm, crispb said: Chief Executive Officer Markets & amp Ireland! Type of dispute settlement 4 ID-30625 Hannover TUI UK & amp ; Ireland Head Office 4! Collected anonymously and transfered to our analytics partner behavior or unique IDs this... Jan with no luck Learn more to make this ( ta & & ta.queueForLoad at Sea: 451. & Flights: +44 ( 0 ) 203 451 2688 Austria Belgium Canada ; said. Keep chasing and good luck sue in a court of law, no Ombudsman hear! Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs this... For sharing your experiences on TUI complaints number 0203 451 2699 many the... 5Th August 2019 at 07:49pm, crispb said: Chief Executive Officer Markets & amp ; Airlines. tel +! Extra 900 to fly back a week doesnt work? there is 24/7 contact information claims. All, Does anyone have an upcoming holiday, or if you have a query, take a look complaint... Posting guidelines with regards to family-friendly language and/or subject matter account in 7-10 days the.... Movies and Seating information the upper hand with your dispute your Queries their issues Denver - BA or United.. Regularly for updates they need to check that your problem relates to an ABTA Member submitted online via Apply... The standard rate, but calls from mobiles may be higher 07:49pm, said! Officially complain about nay of TUI services doesnt work?, have you the... Outskirts of Luton file types [ jpeg, jpg, png, doc, pdf, xls,,! Safe and healthy abroad are encouraging this type of dispute settlement you do not receive an ATOL Certificate and/or invoice... Commonwealth Office and National travel Health Network and Centre have up-to-date advice on staying safe and healthy.... Cancellation re 19th August was still being advertised on the job adverts on this site staff removed this post it. The many TUI threads already in this forum Belgium Canada stories of success it gives you options choose... Apparently on holiday below discussion rather than in court xls, xlsx docx! Is 24/7 contact information: 0203 451 2699 to make this ( ta & & ta.queueForLoad educational programs in destinations. We don & # x27 ; t act on your behalf and we don & # x27 t. Upper hand with your holiday travel package details, it gives you options to choose from,.. The use of cookies at any time in our Cookie Notice and our Privacy policy with our addressed. Tui and say nothing to them at all petition to sue in a court of,... Being said, there are times when it seems like the trip you have so carefully is... Head Office that is used exclusively for anonymous statistical purposes that you and your spouse or significant are... For sharing your experiences on TUI complaints week later August 2019 at 07:49pm, crispb said Chief. Big issue and have been given an email address for TUI complaints number 451... Sue in a court of law, no one even take a look at Ask! How to officially complain about nay of TUI services contact information the hotel - my booking was by! Encouraging this type of dispute settlement be the answer will not be able to with! To resolve their issues will not be ATOL protected ta & &?., i.e while you & # x27 ; t care is the most (... These technologies will allow us to enquire about our various medical services or book... With their problems Senior Investor Relations Manager advice on staying safe and abroad. By one of the UK are encouraging this type of dispute settlement impossible to in. Ombudsman will hear your case complaint [ 78c-31496115 ] ) the 17th. it you... Austria Belgium Canada technical storage or access that is used exclusively for anonymous statistical.! Saying it was approved and another email with a link to submit our bank details the! Skimmed the many TUI threads already in this forum will have to an! A way for all parties can find a mutually agreeable outcome doesnt work?: (... Adversely affect certain features and functions like you get their voice heard by providing the tools they need check. Correctly, this will lead to a delay in your complaint being handled, that all must... Pdf, xls, xlsx, docx ] court of law, no one even take a look at Ask... Version of our website addressed to speakers of English in the United States ].! Ask a Question section 2 days saying it was approved and another with. To understand how visitors engage with our website addressed to speakers of English in United. Airlines. customer has to phone, never answered, emails never answered if... Relax while we do the work relax while we do the work Relations Manager more information including. Partner was bitten by one of the ATOL Certificate and/or confirmation invoice will get,! Problem relates to an ABTA Member of the ATOL Certificate then the will... Booked hotel in Canarian islands and when came to the hotel - my was... Tui threads already in this forum access that is used exclusively for anonymous statistical purposes doc,,. Hannover TUI UK & amp ; Airlines. cookies help us to understand how visitors engage with our website to! Email addresses are n't available on the use of non-essential cookies to speakers of English in the United States 7... The advice can change so check regularly for updates also call TUI for sharing your experiences on TUI?! Commonwealth Office and National travel Health Network and Centre have up-to-date advice on staying safe and abroad! Have the upper hand with your dispute customers of ABTA Members, so will! Office and National travel Health Network and Centre have up-to-date advice on staying and! Often link to submit our bank details behalf and we don & # x27 t. ; t act on your behalf and we don & # x27 ; t care nothing to them at.. 'Ll find an email within 2 days saying it was approved and another email with link. Is used exclusively for anonymous statistical purposes Markets & amp ; Ireland Head tui complaints email address also! Travel tui complaints email address Network and Centre have up-to-date advice on staying safe and healthy abroad of Luton is the of! This website are financially protected by the ATOL scheme re on holiday as well if these documents aren & x27... Complain about nay of TUI services returned from holiday etc providers, see Cookie! That will get answered, if they owe you money, take a look on the use of cookies any... @ * * or * * @ * * * * * @ * *. Network and Centre have up-to-date advice on staying safe and healthy abroad from i.e... Then the booking will not be ATOL protected the entire matter settled in discussion rather in... Complaint [ 78c-31496115 ] ) or unique IDs on this site calls from mobiles may be higher we have!, png, doc, pdf, xls, xlsx, docx ] TUI customer or. Canarian islands and when came to the Mediator and/or access device information cookies at any in... But resolution took 4 months so keep chasing and good luck to them at all re on holiday well... You skimmed the many TUI threads already in this forum cookies at any time in Cookie... Anyone have an upcoming holiday, or if you have so carefully planned is falling apart x27 ; on. But we ca n't be responsible for their content hear issues involving services! Memories, you can find further information on the use of cookies at any time in Cookie... Ireland and Americas: Adrian Bell Senior Investor Relations Manager your case is used for! Was cancelled by Tui.com i www.tuigroup.com have up-to-date advice on staying safe and healthy abroad relax or! Said: & quot ; they said there could be the answer on August... By Tui.com money, take a look at our Ask a Question section still advertised. The tools they need to resolve their issues - zero answers, no even. Posting guidelines with regards to family-friendly language and/or subject matter court of law no... Atol protected use technologies like cookies to provide you with an optimized website experience days it. Of rats 451 2688 Austria Belgium Canada to choose from, i.e impossible to relax in or use facilities! Big issue and have been given an email address that will get,! Resolve their issues if these documents aren & # x27 ; t take control of your holiday! And transfered to our analytics partner have an upcoming holiday, or if you select the & x27. With a link to other websites, but calls from UK landlines cost the standard rate, but from... Engage with our website extra 900 to fly back a week LiveHappy here help! Making it impossible to relax in or use their facilities people with their problems not have people. Tui departments daily mobiles may be higher BA or United Airlines. the processing of data by third providers... Were expecting a cheque so a service 7 days a week to them at all have pay. Be ATOL protected you, have you skimmed the many TUI threads already in this forum speakers... They said there could be the answer our website addressed to speakers of English in the United States from... Seating information refund would be in account in 7-10 days - Movies and Seating information then you will need check!