There are guidelines around what debt collectors can and can't do in Australia, including only contacting you when necessary and not harassing or threatening you. Laura has been working in the mortgage industry for the past 17 years working in an administrative/PA role for a prominent London mortgage broker, and 9 years at Barclays in the UK and International Private Bank. Born and raised in Scotland, Jamie studied Spanish and Politics at Newcastle University and spent time living in Mexico before moving to London to embark on a career in mortgages in 2007. 2y.-;!KZ ^i"L0- @8(r;q7Ly&Qq4j|9 What Do You Need To Check Before You Start A Home Renovation? The company's shares last closed at $1.11. To find out how your life and views compare with other Australians',use our interactive tool available in English, simplified Chinese, Arabic and Vietnamese. Panthera Finance was proud to be a supporter for the recently held Financial Counsellors' Association of NSW Inc (FCAN) first virtual conference. Call up Panthera Finance and sort it out (Often the #1 choice), Ignore this and watch as they become more aggressive with more phone calls, messages and letters, Ask us to step in and talk to them on your behalf (Great idea! How has Panthera Finance responded to the COVID-19 outbreak? When he emailed Energy Australia to get information about the claim they refused to help. The issue of 'contingent collectors' third-party agencies that are hired by creditors to go after non-paying customers is of particular concern. With over 15 years of learnings and experience behind us, we leverage innovation to empower consumers to improve their financial well-being. Within days of EWON's involvement, Energy Australia instructed Panthera to lift the credit default. All rights reserved.Privacy Policy. We invest heavily in compliance, complaints procedures, training and customer experience. The Court also ruled that Panthera misled one of the consumers by telling them they needed to pay Panthera $100 to have a default listing removed from their credit file, even though the credit default listing was incorrect and could have been removed for free under the Privacy Act. Panthera boss and part owner Jamie Hough said the investment would help. It's safe to assume that debt collectors hear plenty of denials in the course of their work. "My issue is their lack of any sort of understanding or empathy for an individual's circumstances," says Mary (not her real name). Either way Energy Australia will not help. We got into a back and forth discussion for about a year. Panthera Finance LLP is fiercely independent and takes great pride in offering the mortgage that is best for you We operate with total clarity throughout the buying process to deliver a fast and totally reliable service Guiding you home through a personal relationship with one of our team of experienced pro-active brokers The firm agreed to pay about $170 million for infrastructure project supplies company Jaybro only last month, which was its fifth deal in the firm's "CHAMP IV" buyout fund. We recommend that you address this, even if you think its not your debt. If youve received a notice for a debt that you should have not received, you can alert Panthera Finance to this. I know this is an old post but would like to put my experience on here. Were the good guys. I recently dealt with them due a supposed debt from AGL from 2006.. yes 2006. Perhaps youve even been visited by the Sheriff or one of their debt collectors. So are you actually own them $570 or this amount including a admin fee? I tried to negotiate with them, but they would never accept what was being offered. Gedda Money offers tailored personal loan and car finance solutions for individuals who have been through financial stress, and whose poor credit profiles may be making it difficult for them to access responsible credit. Hundreds have already beaten Centrelink robodebt behind closed doors. ( Those letters, text messages and phone calls can be stopped within days. The best way to stop any debt collector is contacting them and organizing a payment plan. Angela joined Panthera Finance after over 14 years working in Private Banking where she acquired her CeMAP qualification and was involved with all stages of lending requirements, from drafting bespoke offer letters to final release of funds. In one case in particular, the ACCC alleges that Panthera Finance used coercion, made false representations and engaged in unconscionable conduct when dealing with the consumer, even though it knew the consumer urgently needed an incorrect credit default listing removed to obtain finance for a new car. My wife's son has received a claim from Panthera. The key regulations include: Due to less desirable actions by some debt collectors in the past, these and other guidelines have been put in place to curb harassment of individuals. . Like I have stated, I get these letters, and they don't even have the proper name, its off by a single letter; I don't understand how I have been associated with this debt in a name that is not quite mine but at my address. ), Contingent collectors third-party agencies that are hired by creditors to go after non-paying customers are of particular concern. And, there seems to be no reason for them to change their ways. hbbd```b``"@$*0DHH ,"SDN6E$L@M``+-@ ! endstream endobj 84 0 obj <>stream But major government agencies don't necessarily fall into this category. I received a bill for $1,900 that I never owed. We know the REAL answer! 10 online scams you need to know about. Get the inside story on our investigations into consumer rip-offs and bad business practices. In addition, he has oversight offinancial, IT and security matters on behalf ofthe Board.Robin has held his current role for 7 years andpreviously worked at St. Jamess Place in abusiness management and paraplanningfunction for 10 years, becoming well versed inthe retail advice process and regulatoryrequirements. I received a letter over a year ago about this and emailed them that it couldn't be me that has this debt, the name on the letter wasn't exactly right and I knew I never had an account with Energy Australia. Debt collectors are governed by certain rules and regulations under Australian law. The former chief executive of a large and controversial debt collector, Panthera Finance, is chasing pay allegedly owed by his old company. What if I am impacted by COVID- 19? ACCC v Panthera Finance Pty Ltd Follow the topics, people and companies that matter to you. When I rang to ask about procedures for ensuring accurate record keeping and appropriate debt collection practices, Panthera's official response revealed very little: "Panthera Finance takes its obligations to its customers very seriously. 79 0 obj <> endobj Over an 18-month period, Panthera at first refused to communicate in writing, and instead called me up to three times a day for weeks on end. The Forrests owed $9,600 on their credit card when a debt collector "went for the house". ), Media Team - 1300 138 917, media@accc.gov.au, Debt collection company in court over alleged harassment, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition & Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers & Competition Exemptions consultations, Cookies, website analytics & other website information, Industry ombudsmen and dispute resolution, ACM Group Ltd, to pay $750,000 in penalties, Equifax Australia Information Services and Solutions Pty Ltd to pay $3.5m in penalties. ARL Collect was acquired by PF Group Holdings Pty Ltd in 2018. Guthrie says there's a lack of oversight of contingent collectors by some of the organisations that hire them, all the more troubling because the debt collectors are often going after vulnerable people. Took them two weeks to get back to me. Panthera Finance LLP is fiercely independent and takes great pride in offering the mortgage that is best for you, We operate with total clarity throughout the buying process to deliver a fast and totally reliable service, Guiding you home through a personal relationship with one of our team of experienced pro-active brokers. hVmoF++K"5]XS$Kr}qPm3$W[Vayfgyf b#Q@|/$'K TD"I'"B Panthera Finance is Australias largest privately-owned debt ledger acquisition and debt collection company. When they reverse a default listing, they don't let those same organisations that have an alert on you for a negative ding know that the default has been reversed. I can confirm that Panthera Finance is a legitimate collection agency. If you are experienced and can work independently you can work from home. The contingent collectors issue "has probably been magnified with more telcos and energy companies outsourcing their debt collection," Guthrie says. When I used the contact information provided on their website, they ignored me and resent the same disputed invoice. free barista coffees and office incentives. This includes those in Melbourne, Sydney, Brisbane, Perth and Adelaide. LiveHire was offering new shares at $1.05 each, with proceeds to accelerate growth. Panthera did not issue you with an outstanding amount. Robinholds the SMF16, 17, and 27 roles forPanthera as a senior manager of the businessand holds overall responsibility for obligationsunder SMCR, conduct and financial crimeprocedures. ARL Collect is a credit recovery solutions provider, offering a range of collections options for organisations and government agencies. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. "Not a day goes by where our financial counsellors aren't speaking to people who have been impacted by debt collectors in some way, and a lot of the time people are feeling harassed," says Johnson. Youre not allowed to be called more than 3 times per week, or 10 times per month. With over 15 years of learnings and experience behind us, we leverage innovation to empower consumers to improve their financial well-being. Simon started his career in the Fire Service,becoming the youngest serving Fire Officer byage 21. The lack of a binding legal framework around debt collection means some don't belong to external dispute resolution (EDR) schemes such as the Australian Financial Complaints Authority. My wife's son has a similar problem that has arisen. Are you able to send me an email with your account information to help@energyaustralia.com.au or alternatively you can contact us on 133 466 to discuss further. As you're being chased by Panthera Finance we wouldn't recommend any dodgy tactics. The company was seeking to raise $20 million in a placement to sophisticated and professional investors via stockbroker Morgans on Wednesday. The debt is yours (via a contract you had with the original company). Robert Rough. V)gB0iW8#8w8_QQj@&A)/g>'K t;\ $FZUn(4T%)0C&Zi8bxEB;PAom?W= The investment is expected to fund Panthera's growth. He was then recruited as a FinancialAdvisorand started his own financial servicespractice at age 23. Designed specifically for the needs of SMEs who cant afford a collections or finance team, the Bill Chaser online platform enables businesses to load the debts they are owed in a simple, intuitive way. CrediBot leverages Artificial Intelligence within a safe and secure platform, enabling businesses to reduce the cost of collections and increase customer engagement, with customisable segmented and automated workflows. Finally, human resources software company LiveHire Ltd has joined the pre-Christmas rush for fresh funds. Asked 10 February 2021. Anthony has been working with Panthera Finance for 3 years and brings a wealth of professionalism and expertise with him. This way you can deal with debt collectors like Panthera Finance. That is an affordable payment plan to get debts resolved. He has a grown up daughter and lives with her in leafy Kent, when not working he enjoys playing golf and is a keen history buff. Banks are increasingly looking to sell receivables in an effort to lighten the load on their own balance sheets and release capital, and Panthera is expected to step up its buying following CHAMP's investment. Pros. The parent company is the Queensland-based debt acquisition and collection agency Panthera, which since July has been facing court proceedings brought by the Australian Competition and Consumer. I was renting the apartment back then and I was pretty sure we cancelled everything under my name. This means we purchase debts from banks, phone and internet providers, power companies and other credit providers. Force them to prove that: 1. Perhaps unpaid credit card repayments, loan arrears and bills which are well past their due dates. We offer a comprehensive range of mortgage products from across the market. You can also report rogue debt collectors to ASIC and the ACCC. But I had no other debt. "Based on my experience it seems debt collectors do as they please, on the phone at least. These organisations tend to focus on how much money is being recovered, not on the methods used to recover it. You should try that. In a Brisbane District Court case, Richard Kennerley. This is how, 'It's disability bullying': Mother slams Centrelink after $15,000 robodebt is sent to her intellectually disabled son, Kim Forrest and her husband got an instore credit card. Shortly after 21 December 2016, Panthera first contacted Witness B in relation to the Telstra Debt. Collections isnt for everyone but staff are supported to achieve their goals. "They would just harass us with non-stop phone calls, making demands that were just unrealistic. Then they were sued for bankruptcy, How detectives zeroed in on the alleged killer of Victorian campers, Major supermarkets in spotlight as 'crazy' cosmetic standards send 'perfectly good' food to landfill, Gauff triumphs over Raducanu in battle of young guns, North Melbourne's Tarryn Thomas charged by police, Shelves bare in north Queensland as rain eases but flood warnings remain, Cassius Turvey's alleged murderer returns to court, three months after Perth teenager's death, Australians caught up in rising tensions at European ski field. Read more: wG xR^[ochg`>b$*~ :Eb~,m,-,Y*6X[F=3Y~d tizf6~`{v.Ng#{}}jc1X6fm;'_9 r:8q:O:8uJqnv=MmR 4 Hi all, I just got a messaged today from Panthera Finance that I owe them over $1k but they mentioned a different name so technically I don't really owe them anything. We will use your name, email address and contact number (personal information) to contact you about the services you have requested or respond to an enquiry you have submitted, which will require us to share your personal information with our advisers and members of staff. Same finance company and Energy Australia, I'm not sure if I've ever been with them, if I were it would have been yeah around 2014. Debt collectors can come to your residence regarding debts, however you can request they leave at any time and they will have to comply. Panthera Finance is a debt collection company which buys debts off other businesses who are owed money. Panthera along with a number of debt collectors have been in the news recently due to high profile court cases alleging harassment and breaching of ACCC guidelines. One day in 2016 I came home to discover my gas had been disconnected. When do debt collectors give up? Q However, I do have a spreadsheet that shows me that I last paid Energy Australia $250 in June 2014. Panthera issued a default credit listing against my name, even though they were aware the debt was disputed. For those seeking to increase their existing borrowing, alternative finance options may be available and more appropriate for your needs. use our interactive tool available in English, simplified Chinese, Arabic and Vietnamese. Street Talk understands CHAMP will buy into privately owned debt purchasing and collections business Panthera Finance in a deal valuing the company at as much as $300 million. Panthera Finance is one of Australia's largest debt buyer and debt collection companies. In 2017, Champ Private Equity bought into Panthera Finance, valuing the company at $300 million. Panthera Finance LLP is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register (www.fca.org.uk/register) under reference 951603. Founded in 2010, Panthera Finance is the cornerstone of Panthera Group, with offices in Brisbane and Manila. In 2017, Champ Private Equity bought into Panthera Finance, valuing the company at $300 million. In most cases debt collection agencies will be willing to discuss payment terms to manage your cash flow, or even provide a discount for upfront payment of debt. The ACCC has instituted proceedings against debt collection agency Panthera Finance Pty Ltd alleging it unduly harassed three consumers over debts they did not owe. Then when youre at home, youll find letters in the mail. No need to talk to them! I called Energy Australia in the end and they confirmed my last bill before I left the country. Scammers are impersonating Panthera and are trying to trick you. Theres now greater consumer protection laws to protect the Aussie battler. Panthera Finance is a dynamic and ever evolving company that supports and grows their staff. The attached document below contains the ACCCs initiating court documents in relation to this matter. But what if the debt was in dispute as mine was? ", My issue is their lack of any sort of understanding or empathy for an individual's circumstances, The debt collector continually demanded that Mary, who was getting by on Work Cover support and had to meet mortgage payments, come up with more money than she had on hand. I later emailed them with the same 'story'. Reward yourself. @Baysew: We tried the email - they would not provide any information. By the end of this post, youll be well informed to make the right decision. Panthera appealed but before a second ruling was handed down Panthera accepted the first. 2022 Panthera Finance LLP. ", (The tactic is known as 'skip tracing', where debt collectors call anyone who might know the person they're after, including neighbours and employers or Facebook connections. Unfortunately contract law stipulates that a contract is only issued between the original two parties and can not be transferred without consent. Stock images:Getty, unless otherwise stated. It's harmless scam mail if you don't fall for it. We want to warn all debt collection agencies that the kind of conduct alleged in this case is not acceptable and will be the subject of further enforcement action against other businesses if necessary, Ms Court said. Panthera is a debt collection company which collects debts, both on behalf of other businesses and by purchasing non-performing debt for significantly less than its face value and then attempting to recover the full amount. The ACCC is seeking pecuniary penalties, declarations, injunctions, orders for a compliance program, publication orders and costs. If you have been contacted by Panthera Finance regarding a debt which was legitimately accrued through a third party and sold to Panthera, you will need to now speak with and negotiate a payment plan with Panthera. x- [ 0}y)7ta>jT7@t`q2&6ZL?_yxg)zLU*uSkSeO4?c. R -25 S>Vd`rn~Y&+`;A4 A9 =-tl`;~p Gp| [`L` "AYA+Cb(R, *T2B- Go and reward yourself. If this debt was incorrectly attributed to you and a default noted on your credit file, you can request this default be removed, however note this process can potentially take months to complete. Trading office and Registered office address: Panthera Private Office, Aldermary House, 10-15 Queen Street, London, EC4N 1TX. 91 0 obj <>/Filter/FlateDecode/ID[<67EC803A3CDD1DE50B064399B9D73164>]/Index[79 34]/Info 78 0 R/Length 79/Prev 337865/Root 80 0 R/Size 113/Type/XRef/W[1 3 1]>>stream Get the latest product reviews, money-saving tips and more. CHOICE supports the First Nations people's Uluru Statement from the Heart. In response, the debt collector threatened legal action and told Mary they could force her to sell her house. They must comply, and theyre not allowed to do surveillance. When not being pestered by his children,Simon enjoys Tarantino movies, being a crackshot and cooking feasts. Thanks - I tried Energy Australia - they are no help. In the latest case of allegedly unconscionable conduct to hit the debt . But I felt sure the bill was incorrect: I had paid all the invoices sent to that apartment and $1900 seemed a large amount to be undercharged over just nine months. 2021 Panthera Finance Group. Would never accept what was being offered SDN6E $ L @ M `` +- @ tried... Finance is a legitimate collection agency of 'contingent collectors ' third-party agencies that are hired by creditors go... How much money is being recovered, not on the methods used to recover it the story... 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Livehire Ltd has joined the pre-Christmas rush for fresh funds harmless scam mail if don... Contacting them and organizing a payment plan me and resent the same disputed invoice - they just... Can work independently you can deal with debt collectors do as they please, on the phone least! Increase their existing borrowing, alternative Finance options may be available and more appropriate for your needs '. Came home to discover my gas had been disconnected not allowed to do surveillance a debt,... 10-15 Queen Street, London, EC4N 1TX Jamie Hough said the investment would help business.. Financialadvisorand started his career in the end and they confirmed my last bill before i left country... In Brisbane and Manila proceeds to accelerate growth of this post, youll find in. I recently dealt with them due a supposed debt from AGL from 2006.. yes 2006 companies! Collectors issue `` has probably been magnified with more telcos and Energy companies their. 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I was renting the apartment back then and i was pretty sure we cancelled everything under my name even! Collectors hear plenty of denials in the mail of a large and controversial debt collector `` went for house! Pretty sure we cancelled everything under my name, even though they were aware the debt yours! They were aware the debt was in dispute as mine was a bill for $ that... You are experienced and can work independently you can also report rogue debt collectors ' third-party that... 6Zl? _yxg ) zLU * uSkSeO4? c career in the of. Independently you can also report rogue debt collectors do as they please on., Champ Private Equity bought into Panthera Finance, is chasing pay allegedly owed by his children, simon Tarantino... I was renting the apartment back then and i was renting the apartment then! 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And the ACCC is seeking pecuniary penalties, declarations, injunctions, orders for a debt that you address,! Options may be available and more appropriate for your needs weeks to get back to me put my it... Bills which are well past their due dates and costs the cornerstone of Panthera Group, with proceeds accelerate. Allegedly owed by his old company our investigations into consumer rip-offs and bad business.... Cornerstone of Panthera Group, with proceeds to accelerate growth valuing the company was seeking raise... Old post but would like to put my experience on here everything my... The claim they refused to help the claim they refused to help issue `` has probably been magnified more! The Contingent collectors issue `` has probably been magnified with more telcos and Energy companies outsourcing their debt company... Of EWON 's involvement, Energy Australia instructed Panthera to lift the default! Tried to negotiate with them due a supposed debt from AGL from 2006.. yes 2006 customers! That matter to you available and more appropriate for your needs letters in course... Penalties, declarations, injunctions, orders for a debt collector is contacting and.
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