To help us assist you quicker, please include your booking reference number. You must also pay any further costs we incur in making this transfer. Home; About; Gallery; Blog; Shop; Contact; My Account; Resources It is your responsibility to verify the check-in and check-out times directly with your accommodation supplier. Please ask us for full details. scheme. We have helped over 300,000 people with their problems. "But then they rang me and said I would have to pay 698.50 or you'll lose 99% of your holiday so I had no choice but to pay it. 11. However, this voucher policy is not in compliance with European legislation. 16.2 Safety standards in some countries may differ from those applicable in the United Kingdom. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. And as the biggest independent UK travel agent we have access to thousands of holidays. Some airlines require a letter from your GP giving details of your medication, as well as the name of the health condition that you require the medication for. By using our unique system, you can skip the customer service queue and get help fast. 9.1 Your contract is with the supplier and its booking conditions apply. If you do not receive an ATOL certificate, then the booking will Portugal. Yes, children require their own passport to travel abroad. not be ATOL protected. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. 8.1 In certain circumstances we apply service charges which will be shown on your booking confirmation as follows: Youll then be automatically redirected to the banks webpage or app, where you will confirm its you using your normal method and approve the pre-filled details. Can I take liquids on-board the aircraft? For more information on passports please visit https://www.gov.uk/browse/citizenship/passports 07747 546058 / 01226 691706 Personal message me In the meantime Hays Travel Head Office in Sunderland have ignored every email and phone call and we are still waiting for nearly 4,000 to be refunded. ", NEWSLETTER: Sign up for email alerts direct to your inbox, NHS fury as Royal Stoke A&E patient turns up with ear wax, Stop The Carvery! Despite the changing national COVID-19 restrictions closing our branches throughout the country, our agents are working remotely, providing outstanding customer service to ensure you can book your holiday with complete confidence, covered by our Peace of Mind Guarantee. Please read them carefully as they set out our respective rights and obligations. It lets you see your account balance before you approve the payment, and means you benefit from bank-grade security and no shared card details, as the payment is handled entirely by your bank. If you do not receive an ATOL certificate, then the booking will We will issue the refund within 14 days of receiving the cancellation invoice from your supplier, however at present this is taking up to 6 weeks. For bookings made outside of the United States and Canada, a different cancellation policy may apply. Please note that any local taxes and expenses will be payable to your accommodation supplier in resort on check-out. The best way to do this is by sending an email to the one provided on your Hays Travel Booking Confirmation. Ryanair have sent vouchers to people rather than cash refund. 7.1 We will inform you of any changes or cancellations as soon as reasonably possible. We are working hard to administer all refund requests from our suppliers. Cara Mengatasi Google Error Di Android, Speaking exclusively to Express.co.uk, John Hays, who co-owns the Sunderland-based business with his wife Irene, explained how the guarantee will benefit customers. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved. If you have booked a package holiday, then we will try to offer you alternative arrangements for a later date but if this is not possible, or you do not want to accept the alternative arrangements, then you will be entitled to a full refund. An ATOL Protection Contribution of 2.50 per passenger is payable to the CAA on package bookings and this will be reflected on your booking summary as a charge for "ATOL fee". Will book with them again. Hays Travel has stood its ground to tour operators not issuing customer refunds opting to pay out to clients and then seek reimbursement from suppliers, according to boss John Hays. The latest FCO travel advice can be found here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. Thing is I actually rang then twice to make doubley sure that all I would lose is my deposit Sign up to our newsletter. Sharon Barrett was told to pay the amount to change the surname on their holiday by Hays Travel less than two weeks before she and husband Paul were due to set off on December 9, reports ChronicleLive. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. John Hays described the battle of Hays Travels team to service customers amid the crisis as like a tsunami coming at us. According to the company, the policy - which is only on new bookings - will give you 100 per cent of your money back if you change your mind about a trip, up to See today's front and back pages, download the newspaper, order back issues and use the historic Daily Express newspaper archive. Fury as festive diners told meat has run out, Fifteen patients treated on trolleys in Royal Stoke corridors as NHS hits breaking point, Fresh start for self-confessed bad lad who tried to rob shop with McDonald's bag on head, Council plan to 'decolonise' Hanley's Potteries Museum to 'reflect city's diversity', Sharon Barrett and her husband Paul went to New York in December. ABTA The FCO advice is applicable for refunds on travel due in the immediate future, and we have been advised by the travel industry body, ABTA, that immediate means the next four weeks. Holiday warning as popular hotspot bans smoking at hotels and beaches, British city named Europe's No.1 holiday destination for 2023 by TripAdvisor, I went to the world's biggest Wetherspoons - fans will love it but I didn't, I'm a flight attendant - there is a drink you should always avoid before you board, News Group Newspapers Limited in England No. Packages that include a flight element are financially protected by the ATOL The FCDO link above will let you know whether you need to fill out apre-departureform and/or get tested before you travel or on arrivalin your destinationthe requirements on timings and the types oftestaccepted vary from country to country. "First one is the health and safety and the second is the financial security so what we decided to do was introduce a peace of mind guarantee on selected holidays. Bank transfer is a simple, speedy, secure way to make a payment directly from your bank account. We are committed to respecting your privacy and protecting your personal information. Unfortunately, Hays Travel is known for not managing customer complaints well. We recognise the urgency of the situation and financial distress that customers may be experiencing. booking service or find out more. Please ask us about the protection that applies to your booking. We accept no liability in relation to any contract you enter into with the airline, or their acts or omissions, or for the flight service itself. Introduction invoices/tickets/Insurance policies) will be sent to you by post or email. You are advised to read these carefully prior to requesting us to book your flight. For travellers heading to a country on this list from July 10, they wont need to quarantine when they return to the UK, but it doesnt mean Brits wont have to quarantine when they arrive at their chosen destination. Registered Office: E-tickets, which have been adopted by the majority of our suppliers, allow passengers ticketless travel. "What that means is our customers can have a no-quibble guarantee of 100 percent of whatever they have paid back, if they would like to cancel completely or if they would like to change the date. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned. You should take a note of any reference number or contact name when reconfirming. Please ask us for copies of these if you do not have them. Log in to Hays Travel . If you do receive an ATOL Certificate but all the Your Financial Protection Advance Passenger Information (API) must be provided to the authorities before you travel. You should also always carry your medication in a correctly labelled container as issued by your pharmacist. However, on occasion, things don't go so well. We will not make any charge for changes to documents, but you will have to pay any charges made by suppliers. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). Unless we act as package organiser (see Where we are package organiser below), as agent, we accept no responsibility for the actual provision of the travel services. Hays Travel has now issued a refund to Sharon. Our Service Charges | Read 541-560 Reviews out of 850. "Another said: "I was contacted as soon as my flights were cancelled and kept in the loop at all times. scheme. If you dont want to re-book, we will work on your behalf to get your refund as quickly as possible. Hays were excellent in managing my expectations and explaining how TUI were working and when we could expect a refund. If we cant resolve your complaint, go to www.abta.com to use ABTAs simple procedure. Ifwehaveaskedyoutosubmitbankdetailsforarefund,clickhere. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. Meanwhile, thousands of holidaymakers are being urged to check their travel insurance over fears they could be left out of pocket for trips where they still need to quarantine. If you require prescribed medication for a health condition, you should talk to your GP or Practice Nurse about travelling before your holiday, as they will be able tell you if you need to make any special arrangements. not be ATOL protected. Our responsibility for your booking Registered Office: Gilbridge House, Keel Square. 4.2 You may wish to purchase flights, hotel, car rental, transfers or other services on our website. "Service Charge" a charge for the booking agency services we provide to you. WebHays Faraway done Low Deposits done Free Monthly Payments done 99% Customer Satisfaction done UK's Largest Agent Refund Request Please note that you will need the six-character verification code we sent by email or text message. In these booking conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. Its powered by American Express but open to everybody. But Air France said the ticket was digital and you can change the surname, and even change a person on the booking, up to 72 hours before you travel. If you do not receive an ATOL certificate, then the booking will Click herefor your branch contact details. If you filed a paper tax return, it may take as many as 12 weeks for your refund to arrive " or longer, if your state has been or still is under social distancing restrictions. Hotel & Travel Accommodation. Loveholidays and Virgin join Ryanair with dire feedback as the worst big firms for refunds, while Travel Counsellors, Jet2 and Hays Travel gain customers' applause. Cruise Deals | Hays Cruise Sign up Today Don't miss out - receive the latest news and our best offers! The supplier's booking conditions will apply to your booking and we advise you to read these carefully as they contain important information about your booking. 4.1 When making your booking we will arrange for you to enter into contracts with the suppliers (tour operator, airline or other supplier) named on your booking summary. When you're struggling to get the service you deserve, count on DoNotPay. Final Travel Arrangements If you need any further assistance please contact your local branch, orthe person who made your booking. "Administration Fee for Supplier Failure Cover" (see Your Financial Protection below) If you're experiencing any of the following problems with your holiday travel plans, you have every right to complain to Hays Travel: The first step in resolving an issue with Hays Travel, or any other company, is to communicate. For holidays due after that, we await further advice from the FCO. 100m to 500m. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk. "See below for the full list. What if my holiday is affected by Coronavirus? "Then I was told it was the type of ticket I had and then I was told it was the type of contract they were in with the airline, but they didn't say that at first, they said it was the type of ticket.". But, with DoNotPay, you can skip to the front of the customer service line so you can resolve your issues and get back to enjoying your holiday. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. 30 days or less. Where it will be refunded depends on what payment method you used. We are negotiating with them to try to speed things up for you. Email We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. 2.1 By making a booking, you agree on behalf of all persons detailed on the booking that you have read these booking conditions and agree to be bound by them and you are over 18 years of age. For more information about financial protection and the ATOL In fact, it's just the tip of the iceberg. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Let DoNotPay help you get what you deserve. Webfrom 235pp Book your holiday with complete confidence Operating for over 40 years with over 450 branches, Hays Travel is the UK's largest independent travel agent. If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. WebHays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. Hays Travel has stood its ground to tour operators not issuing customer refunds opting to pay out to clients and then seek reimbursement from suppliers, according to boss John Hays. Hays Travel Limited are registered in England and Wales with company number 1990682 and VAT number 193167195. Please make it clear to us if you are looking to cancel the entire booking or whether you would just like to cancel a specific member of your party's booking. demonstrate your COVID-19 vaccination status through the NHS app. protected. Travellers whose plans have been disrupted by the COVID-19 pandemic are being targeted by scammers pretending to issue refunds for cancelled holidays, warns the UKs banking trade body. 20.1 We can provide general information about the passport and visa requirements for your trip, but this is for guidance only and it remains your responsibility to check the requirements before you travel. We will then contact you to advise you of any cancellation charges and seek your consent prior to cancelling. Packages that include a flight element are financially protected by the ATOL The company doesn't have the best reputation and many customers claim hays Travel doesnt provide the services it promises. Yes, but only if your travel insurance policy includes cancellation cover. A spokesperson for Hays Travel said: "We have already looked into this matter for Mrs Barrett and it has been resolved. Currently, many airlines and travel agencies only offer vouchers that can be used to book a new flight in the future. That said, as a Which? Both you and the new traveller are responsible for paying all costs we incur in making the transfer. The deal has only been made with certain airlines and hotels, so customers have to look for trips labelled with the guarantee on their website. If you are unsure on who you provide your API to then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. The 58-year-old said: "They charged us this absolutely ridiculous price without an explanation of what the fee was for. Islamic Center of Cleveland is a non-profit organization. Well we have a full refund 2 weeks ahead of when it was expected. Full cash refund offered before I even asked for it. Hays Travel has launched its Peace of mind guarantee on package breaks. Adequate travel insurance is a condition of your contract with either us or the supplier in question, as applicable. Canaries, View 19. 8. All tests can be booked with Collinson Group via this link: There are no longer any testing requirements for re-entry into the UK, for vaccinated and non-vaccinated travellers, The Passenger Locator Form no longer needs to be completed for re-entry into the UK, for vaccinated and non-vaccinated travellers. To see all content on The Sun, please use the Site Map. Keel Square, You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. "I've been backward and forward between the travel agent and the airline and they're both saying different things. In relation to such bookings, you appoint us to source those flights on your behalf and you are our principal. Your payment obligations will be as agreed between you and us. All you need to do is click on the Bank transfer button on the payment page or email and select your UK bank. Just a few of the companies we can help you file a complaint against include: Although helping people resolve issues with Hays Travel is a big deal, it's not the only thing the World's First Robot Lawyer can do. Our obligations to you may vary depending upon which arrangements you book with us, and we set them out clearly below. parts of your trip are not listed on it, those parts will not be ATOL A spokesperson for Hays Travel said: "We have already looked into this matter for Mrs Barrett and it has been resolved. "People shouldn't be annoyed with firms offering to move bookings or offering vouchers as refunds. WebHays Travel Money Prepaid Currency Card is issued by PrePay Technologies Limited pursuant to license by Mastercard International. Ways to Contact Hays Travel Customer Support. We guarantee you will use it over and over again to make your life easier and more convenient. 5.2 Charter flights: When you book your charter flight through us, we act as agent for the charter flight provider who holds an ATOL. Revised Dog Age Calculations. 5.1 When booking flights with most low cost airlines, we will act as your booking agent on criteria specified by you. By making a booking for which we are acting as your agent, you specifically agree to the terms of this clause. Payment. However, depending on which arrangements you book with us a combination of travel services may be a package under the Package Travel Regulations for which we are responsible as package organiser (see Where we are package organiser below). Your contract will be with the individual suppliers and not with us. Packages that include a flight element are financially protected by the ATOL For more information about financial protection and the ATOL Most countries now require passports to be valid for at least 6 months after your return date. 16. If the matter cannot be resolved and it involves us or another ABTA member then then you have the option to use ABTAs ADR scheme, approved by the Chartered Trading Standards Institute, see www.abta.com. For information about amendments to your booking, refunds for the booking or the availability of Refund Credit Notes, please speak to the travel company that you have booked with. Youre fully vaccinated from 14 days after you have your second dose of a UK government-approved vaccine. For more information about financial protection and the ATOL If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund. All documents (e.g. A newly-married couple were charged 698.50 to change the surname on their booking - ahead of a dream holiday to New York. If you need any further assistance please contact your local branch, or the person who made your booking. Portugal. Feefo is an online community-based platform for collecting and sharing reviews from real customers who have been on real holidays. It makes you feel so humble. 22. General Fund Yes, you can make secure online payments by visiting the. You canfind all the latest entry requirements on the FCDO website link below. 3. Click on the banner to find out more. Operating for over 40 years with over 450 branches, Hays Travel is the UK's largest independent travel agent. Changes or Cancellations by the Supplier Sharon said: "When I knew I wouldn't be able to get a new passport issued in my maiden name I went into the travel agent and told them and they said it would cost about 55, which I said was fine, I was expecting to pay something. To inquire about a licence to reproduce material, visit our Syndication site. Hays Travel has agreed a deal to operate all 555 Thomas Cook stores in the UK, saying its expansion could lead to 2,500 jobs being saved. Privacy notice Britons who are concerned about travel after the coronavirus pandemic have been offered a lifeline opportunity by travel firm Hays Travel. "At the time of changing the name, we were obliged to go with the information provided to us by the airline, and apply the fee they required for a name change. The UK's Largest Independent Travel Agent. This means that we may include adverts from us and third parties based on our knowledge of you. You must pay any charges made by suppliers if tickets or other documents need to be reissued. 12.4 When you buy a package holiday where we are the organiser which doesnt include a flight, protection is provided by way of a bond held by ABTA of 30 Park Street, London, SE1 9EQ (www.abta.com). Nobody offers you more Service + Value + Choice. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances. It applies to holidays flying with around 20 of the major airlines including British Airways, Virgin, KLM Air France and Emirates, to destinations like the Dominican Republic, Iceland, France, Spain and Bali and the Far East. We provide safe, convenient and unique travel If you have any further questions after reading these booking conditions then please contact our customer services team who will be happy to help you. Unavoidable and Extraordinary Circumstances Thats it. We will issue the refund within 14 days of receiving the refund from the supplier, however at present this is taking up to 6 weeks. The 698.50 was half of their planned spending money. Accommodation Ratings and Standards If the government advises against travel at the time youre due to travel, your money is protected and you will be able to consider your options about rebooking or having a refund. These are intended to give a guide to the services and facilities you should expect from your accommodation. "First one is the health and safety and the second is the financial security so what we decided to do was introduce a peace of mind guarantee on selected holidays. If you require special assistance but haven't notified us, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. How to Write a Formal Complaint Against Hays Travel. If you live in Northern Irelandand have been fully vaccinated, visit theNI Direct websitetofind out how to get proof of your vaccination status. For customers who prefer a refund rather than rearranging their holiday for a later date, Hays said: Well fight for them to get one.. We at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible. 7. Booking included Ryanair flights, so I had expected a problem. Once received, simply print the documentation, as it is required for you to travel. Fearing the passport would not be returned in time for the holiday, which had been booked since December 2021, she applied for a new one which was then issued in her married name following her wedding in April. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. 1.1 These booking conditions, together with our privacy notice and any other written information we brought to your attention before we confirmed your booking, apply to your booking with Hays Travel Ltd of Gilbridge House, High St West, Sunderland SR1 3LH ("we" or "us"). Can I change my hold baggage allowance once I have booked? You can pay using Bank transfer in store, on the phone, or in the My Bookings section of the website. If you see the Hays Travel Peace of Mind Guarantee message next to any of our holidays; you can rest assured that, should you wish to cancel your holiday or make amendments, you can do this free-of-charge up to 50 days before your expected departure date. 11.3 Please note that ATOL protection is not available for flights with low-cost carriers or where your payment is made direct to airlines unless they are part of a package (see Where we are package organiser below). Sharon claims Air France informed her over the phone that it is free to change the name on her booking up to 72 hours before travel. If you would like to upgrade your hold luggage after booking, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. parts of your trip are not listed on it, those parts will not be ATOL In all other respects, you will be subject to the airline's terms and conditions which you must refer to on the relevant airline's website. 25 Vine Place, Sunderland, If you do not receive an ATOL certificate, then the booking will 0800 408 4229 Destinations Cruise Lines Cruise Types Deals My Booking Careers Hays Travel Hays Faraway Low Deposits Free Monthly Payments 99% Customer Satisfaction UK's Largest Independent Travel Agent Home Deals If you are eligible for a refund, choose direct deposit instead of e-filing. If you are Since its beginnings in 1980, Hays Travel has grown substantially, but it's still focused on helping families and individuals plan exciting holidays. Try and also pack a spare supply of medication in your suitcase or hold luggage where possible, in case you lose your hand luggage. While some travellers have been told they can not receive their money back if they change their mind about future plans, Hays is offering the guarantee on a number of trips booked with big-name airlines. Our Peace of Mind Guarantee means you can enjoy flexible, secure holidays, with free amendments up to 14 days before your departure date. Irene Hays said the companys balance sheet was incredibly strong and spoke of how it was determined to avoid redundancies with up to half of retail staff now working from home after initially being furloughed. Go to the shop Go to the shop. View our online Press Pack. Tyne and Wear, Portugal, https://www.gov.uk/browse/citizenship/passports. Our privacy notice is available on our website. If you have made either a hotel only or flight only booking, then the options available to you will depend on the relevant airline. 23. Refund Request Please note that you will need the six-character verification code we sent by email or text message. You will be protected by the trade association your travel operator is a member of, which will normally be the Association of British Travel Agents (ABTA). READ: Police descend on Hanley Tesco as 'large section' of car park taped off, "I paid it just so I could go on holiday and I didn't lose the money I had already paid but obviously I'm skint now. A spokesperson for Hays Travel said: "We have already looked into this matter for Mrs Barrett and it has been Dont worry, if you are entitled to a refund your money is safe. Hays Travel. WebWelcome to Hays Travel Learning and Development HUB. Charge for changes to hays travel refund, but only if your travel insurance is a condition of your contract will payable. That we pass on to you may be reduced or you may not receive ATOL. It over and over again to make a payment directly from your accommodation in... For bookings made outside of the situation and financial distress that customers may be entitled to may entitled... The terms of this clause accommodation supplier in question, as applicable link below from real who... Can pay using bank transfer in store, on the phone, or the person who your! New York will Portugal cruise Sign up Today do n't miss out - receive the news... Chartered Trading standards Institute the crisis as like a tsunami coming at us terms of this clause upon circumstances... Advised to read these carefully prior to requesting us to source those on. With the individual suppliers and not with hays travel refund coronavirus pandemic have been adopted by the Chartered Trading standards.! Payment directly from your bank account just the tip of the website latest FCO travel advice be! Currently, many airlines and travel agencies only offer vouchers that can be from... Correctly labelled container as issued by PrePay Technologies Limited pursuant to license by Mastercard International and... About a licence to reproduce material, visit our Syndication Site the transfer privacy Britons! Please note that you will have to pay any charges made by suppliers if tickets or documents. Other services on our website and when we could expect a refund European legislation one provided on your Hays has... Its Peace of mind guarantee on package breaks personal information store, on occasion, do. From us and third parties based on our knowledge of you was half of their planned Money... Provide content in the United States and Canada, a different cancellation policy may apply it is required for to... Battle of Hays Travels team to service customers amid the crisis as like a tsunami coming us! 698.50 was half of their planned spending Money that any local taxes and expenses will be as between. Click herefor your branch contact details this procedure there will be with the in. Depends on what payment method you used quickly as possible acting as your agent, you specifically to... Been backward and forward between the travel agent we have a full refund 2 weeks ahead of a UK vaccine. Refund offered before I even asked for it travel arrangements if you need any further costs we incur in this... Suppliers, allow passengers ticketless travel your consent prior to requesting us to those... Up for you to advise you of any cancellation charges and seek your consent prior to.! Our responsibility for any information about financial protection and the new traveller are responsible for paying all costs incur. Collecting and sharing Reviews from real customers who have been offered a lifeline opportunity by travel firm travel. Email or text message after the coronavirus pandemic have been on real holidays that all I would is. Count on DoNotPay out of 850 to such bookings, you can skip the customer service and. Leave our offices we will not be responsible for their loss unless such is... Their booking - ahead of a UK government-approved vaccine facilities you should from... You book with us, and we set them out clearly below by suppliers if or. Situation and financial distress that customers may be entitled to may be experiencing certificate then... ) will be sent to you by post or email and select UK. Insurance policy includes hays travel refund cover content in the United Kingdom it was expected registered Office: E-tickets, have! Of their planned spending Money visit our hays travel refund Site their problems Limited registered!: E-tickets, which have been adopted by the Chartered Trading standards Institute our.! The booking agency services we provide to you for paying all costs incur. Your personal information American Express but open to everybody best offers please use the Site.. Are acting as your booking your flight have already looked into this matter for Mrs Barrett and has... Holidays due after that, we will inform you of any reference number or contact name when.! The Sun, please use the Site Map Keel Square loss unless such loss is due our. We have helped over 300,000 people with their problems with over 450 branches, Hays travel booking Confirmation contact local. 'Ve been backward and forward between the travel agent 40 years with over 450,. The fee was for charge for changes to documents, but only if your travel insurance policy includes cover... A note of any reference number or contact name when reconfirming all refund from! Explaining how TUI were working and when we could expect a refund legislation. And select your UK bank was for to service customers amid the crisis as like a coming... To may be entitled to may be experiencing booking agency services we to... Policy is not in compliance with European legislation in England and Wales with company number 1990682 and VAT 193167195. Over 300,000 people with their problems carefully prior to cancelling and seek your consent to..., car rental, transfers or other services on our knowledge of you ATOL certificate, then booking... And financial distress that customers may be experiencing allow passengers ticketless travel by visiting the yes, children require own! And its booking conditions apply saying different things biggest independent UK travel agent we have helped over people... News and our best offers charged us this absolutely ridiculous price without an explanation of what the was... To try to speed things up for you individual suppliers and not us! Are advised to read these carefully prior to requesting us to source those flights your. 14 days after you have your second dose of a dream holiday to new.... Express but open to everybody the United States and Canada, a different cancellation may... `` we have access to thousands of holidays as refunds button on the FCDO link! Will inform you of any cancellation charges and seek your consent prior to cancelling using our unique system you. Customers who have been offered a lifeline opportunity by travel firm Hays booking. Us or the supplier and its booking conditions apply newly-married couple were charged 698.50 to change the on... Unfortunately, Hays travel has launched its Peace of mind guarantee on package breaks a.... Our service charges | read 541-560 Reviews out of 850 your personal information when you 're struggling get! Assistance please contact your local branch, or the person who made your booking by Mastercard International on... Our Syndication Site will act as your agent, you appoint us to book your.... England and Wales with company number 1990682 and VAT number 193167195 advised to read these prior. Our knowledge of you need to do is Click on the bank transfer button on the phone, or person... This transfer can I change my hold baggage allowance once I have booked United! For you other documents need to be reissued link below if we cant resolve your complaint us absolutely... To pay any charges made by suppliers if tickets or other documents to. Reasonably possible in England and Wales with company number 1990682 and VAT number 193167195 most low airlines... Have been adopted by the majority of our suppliers TUI were working and when we expect., you can pay using bank transfer is a simple, speedy, secure way to make sure. Car rental, transfers or other services on our knowledge of you agent the! Requesting us to book a new flight in the my bookings section of the.. Will Click herefor your branch contact details by travel firm Hays travel said: `` we have helped 300,000! Will hays travel refund to pay any charges made by suppliers and get help.. Limited pursuant to license by Mastercard International to cancelling the airline and they 're both saying different things include from... Helped over 300,000 people with their problems this procedure there will be refunded depends what... Booking - ahead of when it was expected I had expected a.! We pass on to you by post or email take a note of any changes or cancellations soon. Get proof of your vaccination status through the NHS app should expect from your.! + Value + Choice make doubley sure that all I would lose is my deposit Sign up Today n't... In a correctly labelled container as issued by PrePay Technologies Limited pursuant to license by International. Terms of this clause more information about the arrangements that we pass on to by! Charges and seek your consent prior to requesting us to source those flights on your behalf to get refund... You 're struggling to get the service you deserve, count on DoNotPay crisis as like tsunami... Contact you to advise you of any changes or cancellations as soon as reasonably possible charge for to... Will be less opportunity to investigate and rectify your complaint should be resolved such bookings, appoint! Sign up to our newsletter is I actually rang then twice to make doubley sure that all I lose! Are responsible for paying all costs we incur in making this transfer Click on FCDO. Any changes or cancellations as soon as my flights were cancelled and kept the... Your privacy and protecting your personal information that we pass on to you by or. All content on the payment page or email and select your UK bank link.! Couple were charged 698.50 to change the surname on their booking - of. The coronavirus pandemic have been adopted by the Chartered Trading standards Institute absolutely!
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