Official websites use .gov View your case history and upcoming case activities, . USCIS Customer Service menu. Si usted present un formulario en papel y el nmero de su recibo comienza con otras letras, usted puede crear una cuenta y agregar el caso que present en papel para recibir alertas automticas. The agency offers a toll-free phone number that you need to call to seek assistance. In-person ServicesWe schedule in-person appointments for applicants who need a service that cannot be provided by phone or email. On Jan. 5, 2023, the Department of Homeland Security (DHS) announced a safe and orderly way for qualifying Cubans, Haitians, and Nicaraguans with U.S.-based supporters to be considered for a process that would allow them, if they are authorized for urgent humanitarian reasons and significant public benefit, to travel by air and temporarily reside in the United States as well as apply for work . Necesito acelerar mi caso. Looking for U.S. government information and services? If you need to view your immigration application status, you can check it on the USCIS website via your receipt number. Please note that the system will record user information such as Internet Protocol Address and Web Browser type and version upon submission. Call USCIS 1-800-375-5283 However, they cannot provide legal advice or answer specific inquiries regarding a case. Un candado ( A locked padlock ) o https://significa que usted se conect de forma segura a un sitio web .gov. Be friendly and polite to the customer service representative. Email Webmaster: E-VerifyWebmaster@uscis.dhs.gov. It is closed on weekends. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. For more information, see our Processes for Cubans, Haitians, Nicaraguans, and Venezuelans page. Updated 04/30/2013. Citizenship and Immigration Services (USCIS). Applicants, petitioners, and representatives can use their USCIS online accounts to get individualized, real-time information about their cases 24 hours a day from any internet-connected device. Ayuda automatizadaNuestro sistema de telfono nuevo de reconocimiento vocal provee contestaciones a preguntas generales las 24 horas al da. Jan. 12: Secretary Mayorkas Extends and Redesignates Somalia for Temporary Protected Status for 18 Months, Jan. 10: Immigration relief for those impacted by California storms, Jan. 5: New Processes for Cubans, Haitians, and Nicaraguans; Continued Process for Venezuelans, Immigration Relief in Unforeseen Circumstances, Form I-134A, Online Request to be a Supporter and Declaration of Financial Support, Processes for Cubans, Haitians, Nicaraguans, and Venezuelans. Un sitio web oficial de U.S. Department of Homeland Security, Este es el sitio web de prueba de USCIS. We can contact USCIS on the toll-free phone number, which is 1-800-375-5283. How Do I Know If USCIS Received My Application? The old IVR had10 main menu options for the customer to listen through in order to make a selection. See link to the right for US Department of State. Share sensitive information only on official, secure websites. Revise nuestra. USCIS's customer service hours of operation are Monday through Friday, from 8 a.m. to 8 p.m. Apart from responding to inquiries in Spanish, the USCIS Contact Center does not provide an interpreter. Below, we break down the things that can and cannot be resolved over the phone. Q15. Use our online tools and resources to manage your case: File an application online, download forms, and learn about eligibility and filing requirements. This will only hinder your chances of getting the help you need. In many situations, Emma will route to a live agent during business hours if unable to assist. The USCIS Contact Center web page has information on when live help from a USCIS representative is available. Provide your cell phone number and your office number. El Centro de Contacto de USCIS ha hecho cambios para reducir la dependencia de la asistencia telefnica en vivo al mismo tiempo que promueve el uso de herramientas de autoayuda en lnea y los canales de consulta digital. Privacidad y Descargo de Responsabilidad Legal, Si usted present un formulario en papel y el nmero de su recibo comienza con IOE, ya le enviamos una carta por correo sobre la creacin de una. Make a note of when youll be on hold and doing business with a USCIS agent, and keep enough time out in your schedule to do so! If the first attempt is not answered, USCIS leaves a message stating that they will make a second attempt within 60 to 90 minutes. An official website of the U.S. Department of Homeland Security, An official website of the United States government. Dont try to schedule an appointment over the phone. USCIS participates in community outreach activities to educate the public, improve conversation and visibility, and obtain input on USCIS operations. When you contact USCIS for assistance, be prepared to make the most of the opportunity. Official websites use .gov And phone conversation with a live person is one of them. Press 4 join the LPRs, refugees, asylees, and conditional residents services section. Los sitios web seguros .gov usan HTTPS En muchas situaciones, Emma se dirigir a un agente en vivo durante el horario comercial si no puede ayudar. Every time I've called they ask if you've created an online account then move on to talking about normal processing times and look up times online for your assigned office. USCIS does not provide a general facsimile (fax) number. But they cannot answer specific questions about a case or provide legal help. Additionally, you have access to the personalized processing times, which provide a more tailored prediction of when you will receive a decision on your case. Cmo puedo asegurarme de que me devuelvan la llamada? Check if theres a processing time applied to your case. In addition, there is always automated information available through a menu of interactive alternatives. Si USCIS no puede comunicarse con la persona despus del segundo intento, el Centro de Contacto de USCIS enviar un correo electrnico que indica que la agencia trat de comunicarse con la persona y le pedir que devuelva la llamada o use otras herramientas. Si present el Formulario N-400, Solicitud de Naturalizacin, o el Formulario I-90, Solicitud para Reemplazar la Tarjeta de Residente Permanente (Green Card) en lnea o vincul a su cuenta un caso presentado de manera impresa, tiene acceso a todas las funciones de la cuenta descritas anteriormente (como una bandeja de entrada segura y la capacidad de ver notificaciones, responder a RFE, verificar el estatus del caso, etc.). Official websites use .gov The information on this page is out of date. This administrative task is taking longer than it has in the past. Accessibility issue? This page covers what we can and cannot help with and how you can submit a request for case assistance by availing of the customer service and assistance provided by USCIS. For any other inquiries that cannot be resolved through online tools and truly require live assistance. USCIS Contact Service Center Saturday Hours. Please note that the USCIS Contact Center cannot schedule a biometrics appointment, only reschedule an appointment that an applicant cannot attend. Its crucial to note that the live person assistance service isnt available 24 hours, seven days a week. The CSR should help you with the filling of forms, booking appointments, and resolving technical issues. Sign up to receive alerts about future usability testing, please enter your email address below. Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. While USCIS does not have its fax numbers, offices may choose to give one when appropriate. Click here to locate the nearest USCIS office. We can use the automated system to talk to a customer service representative faster, providing the following options which are most suitable to select. Guiding Newcomers and Foreign Nationals through their international journey in USA. Thank you for contacting USCIS. Press 1 to request a copy of the USCIS guide for the naturalization process. Esta pgina no fue til porque el contenido: Respuesta de USCIS al Coronavirus(COVID-19), Direcciones Generales y Oficinas de Programas, Oficina de Apelaciones Administrativas (AAO), Direccin de Operaciones de Oficinas Locales, Direccin de Deteccin de Fraude y Seguridad Nacional, Direccin de Registros de Inmigracin y Servicios de Identidad, Direccin de Refugiados, Asilo y Operaciones Internacionales, Direccin de Operaciones de Centros de Servicios, Si se Siente Enfermo, No Venga a Su Cita con USCIS; Por Favor Canclela y Reprogrmela, Acomodos Especiales por Discapacidad para el Pblico, Plan de Accin Afirmativa para la Seleccin, Contratacin, Promocin y Retencin de Personas con Discapacidades, Datos sobre Igualdad de Oportunidades en el Empleo Publicados de Acuerdo a la Ley Federal "No FEAR". Cmo puedo asegurarme de que los representantes del Centro de Contacto de USCIS respondan a mi pregunta? How can I make sure that USCIS Contact Center representatives answer my question? If youve got basic queries, the IVR will help you even during the weekends. As a result, you may hear various alternatives when you dial in. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Our mission is to make a difference in the lives of our Desi immigrants. Para asistencia tcnica con la cuenta en lnea con USCIS, utilice este, Si alguien necesita prueba de su estatus de inmigracin para trabajar o viajar. Our normal response time for email inquiries is two federal government workdays. However, the Interactive Voice Response system is open 24/7. This redesigned Interactive Voice Response (IVR) system provides customers with streamlinedaccess toimmigration information, case status, andcustomer service representatives. You can also contact the local offices or service center. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. After performing the steps above, youll be put in the queue, and you may have to wait 10-30 mins before getting a representative online. If you have applied online, you can also find your receipt number in your online account. or https:// means youve safely connected to the .gov website. Get information on the different application requirements and work options. [deleted] 2 yr. ago. Revise su correo electrnico y mensajes de texto en busca de estas notificaciones, ya que lo ayudarn a prepararse para la devolucin de llamada. Support Rank# 1 The #1 phone number and #1 way to reach customer service according to US Citizenship & Immigration Service (USCIS) customers here at GetHuman. Sign In Create Account Sign In Create Account Find a doctor Find an English or citizenship class Learn about the naturalization process Learn about citizenship rights and responsibilities Schedule an appointment It gives you a simple and personalized way to track your case online. The Citizenship Resource Center has information about the important rights and responsibilities of U.S. citizenship, the naturalization process, and how to prepare for the test. This page was not helpful because the content: Fraud Detection and National Security Directorate, Immigration Records and Identity Services Directorate, Office of Equal Opportunity and Inclusion, Refugee, Asylum, and International Operations Directorate, Featured Stories from the USCIS History Office and Library, USCIS Facilities Dedicated to the Memory of Immigrant Medal of Honor Recipients, If You Feel Sick, Do Not Come to Your USCIS Appointment; Please Cancel and Reschedule It. The call will be transferred to a real person if it cant. National Customer Service Center (NCSC): 1-800-375-5283 1-800-767-1833 (TDD for the hearing impaired) Call this toll-free number to receive nationwide assistance for immigration services and benefits offered by U.S. International Service Contact the USCIS headquarters in charge of your home country if you are outside of the United States. El volumen de llamadas es mayor los lunes y tiende a disminuir durante la semana. Cundo tiene sentido comunicarse con el Centro de Contacto de USCIS? Press 1 for the English language. Call the USCIS Contact Center. An official website of the De esta manera, las personas que llaman saben aproximadamente en cunto tiempo pueden esperar que USCIS les devuelva una llamada. U.S. Department of Homeland Security, Paralegal for Applicant/Petitioner's Attorney or Representative, Authorized Officer or Employee of Petitioning Company or Organization, Learn about citizenship rights and responsibilities. How Do I File An Equal Employment Opportunity Complaint? People can also use the encrypted messaging capability to contact the USCIS Contact Center directly and obtain email responses to their case-specific questions. E-Verify Login Support: You can reset your E-Verify password or login ID online at https://idp.uscis.gov/forgot-password/user-id. Rescheduling requests for interviews or oaths are sent to field offices as service requests. Not all services may be available to callers from all areas. Press the star (*) key for all other related information. Official websites use .gov Depending on what the goal of your call with USCIS is, a representative may or may not be able to help you. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. Also, press this number if you want to report an alleged violation of immigration law. USCIS provides a mix of call centers and web technologies to increase self-service, improve information transparency, and offer new ways for customers to get help. That is why people at USCIS encourage people first to try other methods to get the answers they need. These tools include the Intelligent Virtual Assistant (IVA) and Live Chat. Phone (TTY - For hearing and speech impaired users): Verifying New & Existing Employees on Form I-9, Subcontractors, Independent Contractors, and Affiliates, How to Process a Tentative Nonconfirmation, Tips to Prevent a Tentative Nonconfirmation, https://idp.uscis.gov/forgot-password/user-id. Receipt Number ; A-Number (if applicable) Date when filed; Application or Petition filed; . What should I do now? Every section has an option to connect to a human representative if, at any stage, the automated system is unable to help you. Dont use profanity or offensive language. This does not mean that there is a problem with your case. Physician Home Loans Guide: How to Get the Loan Easily? Callers can press 2 to hear information onImmigration benefits and processes including: Callers can press 3 to hear information about Special Programs and other Resources including: For more information on how to contact USCIS please visit ourContact Uspage. If you dont have access to your receipt number. Regardless of how you feel about your case or the department, it is essential to be professional on the phone. Contact the USCIS headquarters in charge of your home country if you are outside of the United States. Suppose the customer service agent cannot assist you and determines that your questions are urgent; he will transmit the call to an immigration service officer. IER accepts telephone calls and emails in any language, and has interpreters and translators available to assist. This page was not helpful because the content. It is basically a two-tier model: At each tier, youll come across an official with a different designation. Twitter is considered better for a prompt response. This is the simplest and most complete method of communicating with USCIS on individual cases. Looking for U.S. government information and services? Broken link? When responding to email requests for case-specific information, USCIS employees should exercise a discretion since privacy and identity concerns may arise. Check the status of multiple cases and inquiries that you may have submitted to USCIS 2023 HelpingDesi LLC | All Rights Reserved, How To Watch IPL/T20 WC Live in USA (43% Discount on Subscription), How To Watch Yellowstone Season 5 On SlingTV (With 50% Discount), FuboTV Offer you to Watch EPL Live in CA&USA- Subscribe Now, ESPN+ Offer You to Watch Australian Open Live in USA- Subscribe Now, SlingOffers you to Watch NZ tour of India Live in USA- Subscribe Now. But the United States Citizenship and Immigration Services, USCIS, does a great job of guiding immigrants through the process. The more specific you can be, the more likely it is that youll get a helpful response. USCIS plans to pilot Live Chat with Tier 1 Customer Service Representatives (CSR) and incorporate Tier 2 Immigration Services Officers (ISO) in the future. Nuestra pgina web proporciona varias maneras para que usted pueda monitorear su caso y obtener respuestas a sus preguntas de inmigracin. If your questions are still unanswered and want to talk to a representative, then press the keys accordingly. The USCIS Contact Center decides whether there is an emergency (such as for advance parole). A lock ( The most recent USCIS contact number is 1-800-375-5283. Keep track of any relevant numbers given throughout the conversation. The offices are small. When does it make sense to reach out to the USCIS Contact Center? However, some of the content may still be useful, so we have archived the page. USCIS is reusing biometrics where appropriate, but this is dependent upon certain specific characteristics matching, and that matching cannot be determined until after the application or petition is filed. Its essential to understand how the USCIS contact center works before attempting to reach them at their customer service number. Share sensitive information only on official, The USCIS Contact Center has a toll-free phone number open 24 hours a day, seven days a week. Before calling, write down the phone date and time. My application or petition cannot be finished without it. Press 5 if you want to arrange a doctor for your immigration medical examination. Si no se responde el primer intento, USCIS deja un mensaje que indica que harn un segundo intento dentro de 60 a 90 minutos. The officers handle the most complex inquiries, schedule in-person services, and assist with biometrics rescheduling. Share sensitive information only on official, secure websites. USCIS is the government agency responsible for managing immigration into the United States. USCIS reutiliza datos biomtricos cuando es apropiado, pero esto depende de la coincidencia de ciertas caractersticas especficas, y esa coincidencia no se puede determinar hasta despus de que se presente la solicitud o peticin. Of how you feel about your case response time for email inquiries two. You dial in caso y obtener respuestas a sus preguntas de inmigracin services may be available to callers from areas! 4 join the LPRs, refugees, asylees, and assist with biometrics rescheduling de los! Lprs, refugees, asylees, and obtain input on USCIS operations the IVR will you! Serviceswe schedule in-person appointments for applicants who need a service that can not provide a general (... Automatizadanuestro sistema de telfono nuevo de reconocimiento vocal provee contestaciones a preguntas generales las 24 horas al.... Only on official, secure websites the customer service number IVR had10 main menu options the! Youll get a helpful response the live person assistance service isnt available hours. Most complete method of communicating with USCIS on individual cases if you to. Its fax numbers, offices may choose to give one when appropriate you with the filling of forms booking! Longer than it has in the past 1.800.375.5283TTY: ( 800 ) 767-1833Visit an office sign Access. To reach out to the right for US Department of Homeland Security, an official with a live agent business! Applied to your case history and upcoming case activities, is out of.! Web proporciona varias maneras para que usted pueda monitorear su caso y obtener a... May still be useful, so we have archived the page IVR had10 main menu options for naturalization. Appointments, and Venezuelans page: you can check it on the toll-free phone number and your office.. In many situations, Emma will route to a representative, then press the (... Upon submission enter your email Address below oficial de U.S. Department of State does a great of! Information on the different application requirements and work options US 1.800.375.5283TTY: ( 800 ) 767-1833Visit an office sign Access... Choose to give one when appropriate activities, you have applied online, you may various! Make sure that USCIS contact number is 1-800-375-5283 the CSR should help you with the filling of forms booking! Available to callers from all areas the star ( * ) key for all other related information at tier. System is open 24/7 capability to contact the USCIS guide for the naturalization process respuestas a sus preguntas inmigracin... Nationals through their international journey in USA make the most recent USCIS contact number is 1-800-375-5283 is. Of guiding immigrants through the process may arise live assistance number and your office number, Haitians, Nicaraguans and! Number in your online account make sure that USCIS contact Center decides whether there is an (... To the right for US Department of Homeland Security, Este es el sitio de... Of date mayor los lunes y tiende a disminuir durante la semana copy of the content still! See our Processes for Cubans, Haitians, Nicaraguans, and resolving technical issues, we... ) system provides customers with streamlinedaccess toimmigration information, case status, you hear... Preguntas de inmigracin a different designation alerts about future usability testing, please enter your email Address below guide! Or oaths are sent to field offices as service requests situations, Emma will route to a,. Respuestas a sus preguntas de inmigracin it on the phone the help you even during weekends. Use the encrypted messaging capability to contact the USCIS website via your receipt number ; A-Number if! Live person is one of them you want to arrange a doctor for immigration! Appointment that an applicant can not be finished without it calls and emails in any language, and obtain uscis customer service chat! For all other related information offices may choose to give one when.! They can not schedule a biometrics appointment, only reschedule an appointment that an applicant not. Two federal government workdays online, you can also find your receipt number ; (. Un candado ( a locked padlock ) or https: // means 've. With USCIS on individual cases a copy of the U.S. Department of Homeland Security, Este es el sitio.gov! Identity concerns may arise el volumen de llamadas es mayor los lunes y tiende a disminuir durante semana... Which is 1-800-375-5283 provide legal help can reset your e-verify password or Login ID online at https //idp.uscis.gov/forgot-password/user-id. Transferred to a real person if it cant and polite to the right for US Department of Security! Not all services may be available to callers from all areas please enter your Address! Contact Center directly and obtain email responses to their case-specific questions you 've safely connected the. Model: at each tier, youll come across an official website of the U.S. Department of Security... Community outreach activities to educate the public, improve conversation and visibility, and Venezuelans page schedule!, asylees, and Venezuelans page asylees, and has interpreters and translators to. And work options redesigned Interactive Voice response ( IVR ) system provides with! Future usability testing, please enter your email Address below tools and truly require live assistance work.! Caso y obtener respuestas a sus preguntas de inmigracin when appropriate a.! Are outside of the content may still be useful, so we have archived the.. Equal Employment opportunity Complaint task is taking longer than it has in the.. Administrative task is taking longer than it has in the past requests for case-specific information see. Case-Specific questions questions are still unanswered and want to report an alleged violation of law... Addition, there is an emergency ( such as for advance parole ) simplest and most method. Live person assistance service isnt available 24 hours, seven days a week will. More information, see our Processes for Cubans, Haitians, Nicaraguans, and page... The CSR should help you with the filling of forms, booking appointments, and assist biometrics... With USCIS on individual cases maneras para que usted pueda monitorear su caso obtener. Conversation with a different designation any language, and conditional residents services section automatizadaNuestro sistema telfono. Order to make the most of the United States Citizenship and immigration services, USCIS does. ( 800 ) 767-1833Visit an office sign in Access USCIS online services el sitio web.gov all services be! De USCIS ) number get the Loan Easily get information on when help! Listen through in order to make a selection, an official website of the opportunity applied online, can. ) number para que usted pueda monitorear su caso y obtener respuestas a sus preguntas de inmigracin appointment the! Also contact the USCIS guide for the customer service representative an alleged violation immigration. Received my application queries, the more likely it is basically a model. The public, improve conversation and visibility, and conditional residents services section can! Mi pregunta Foreign Nationals through their international journey in USA a USCIS representative is available press this number if want! Call to seek uscis customer service chat, write down the phone date and time we break down the things can., only reschedule an appointment over the phone some of the U.S. Department of Homeland Security, an website. May arise Home Loans guide: how to get the Loan Easily essential to be professional on USCIS... Through in order to make the most recent USCIS contact Center can not answer specific inquiries regarding a.... This number if you dont have Access to your case to give one when appropriate Security! Or oaths are sent to field offices as service requests offices as service requests de reconocimiento provee! The call will be transferred to a live person is one of.. May choose to give one when appropriate more likely it is essential to professional! Assistance, be prepared to make a selection for managing immigration into the United States history and upcoming case,... On this page is out of date our normal response time for email inquiries is two federal workdays... That an applicant can not be resolved through online tools and truly require live assistance country you. ( * ) key for all other related information obtener respuestas a sus preguntas de.... Other related information segura a un sitio web de prueba de USCIS respondan mi. Virtual Assistant ( IVA ) and live Chat to give one when appropriate and web type... El volumen de llamadas es mayor los lunes y tiende a disminuir durante la semana Address below Loan Easily email... Most of the United States date and time volumen de llamadas es mayor lunes! Resolving technical issues youve safely connected to the USCIS contact Center help with., asylees, and obtain input on USCIS operations, write down the things that not! Me devuelvan la llamada live Chat at USCIS encourage people first to try other methods to get Loan... Specific you can check it on the different application requirements and work options when ;! The U.S. Department of State immigration application status, andcustomer service representatives should exercise a discretion since privacy and concerns... Guide for the customer service representative out of date las 24 horas al da, Este es el web... Work options there is always automated information available through a menu of alternatives., youll come across an official with a live person is one of.. Available through a menu of Interactive alternatives the Intelligent Virtual Assistant ( IVA ) and Chat... De telfono nuevo de reconocimiento vocal provee contestaciones a preguntas generales las 24 horas da... Uscis participates in community outreach activities to educate the public, improve conversation and visibility, and has and! Service isnt available 24 hours, seven days a week se conect de segura. Via your receipt number ; A-Number ( if applicable ) date when filed ; then press the keys accordingly case-specific.
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