Here are 8 tips for writing great reviews. It's not for the money for me, but this company seems to be scamming their customers by just refunding the cheapest products in the order and then tiring the customer out by having 10 back and forth's and no resolution. I used to buy swimsuits, tights, socks, everything. Its been nearly 6 weeks. So basically they waited 10 days to ship my order and then I have to wait a further 10 days to receive it. Via Monte Baldo 20. I fully understand these things can happen and I appreciate that it is evri who have lost the order, but to not refund me is completely wrong. They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) everything was completely fine and the shipping was super fast! In fact, when I track the delivery today, the last update from Evri is from 13 December where it still states were sorry, your parcel has been delayed. ?I have a good mind to call your head office today (since I can't get through to support) to give them my piece of mind. Here are 8 tips for writing great reviews. Hello Anna! So when I made a 2nd order finally it shows online there is an order, but I received again one item which is not my size, made me really pissed off! Buy 1 leggings and get 50% off on the second 1. I am really disappointed and sad. In the final stage of your purchase, you 37062 Dossobuono di Villafranca (VR) mail: hello@calzedoniagroup.com Who is Calzedonia Headquarters 20 Via Monte Baldo, Dossobuono, Veneto, 37062, Italy Phone Number +39 458604111 Website www.calzedonia.com Revenue $2.5B Industry Textiles & Apparel Consumer Goods Manufacturing Calzedonia's Social Media Is this data correct? We will be back soon! Some of the packaging around the items was also damaged. The areas concerned with digital and advertising establish a direct contact with the consumer online and offline, telling the story and products of the brands with creativity and stimuli that are always new and original. Calzedonia offers the gift wrapping service. For information on the use of your data on this site, please see our Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. Reputation based on former quality. View contact profiles from Calzedonia Popular Searches Calzedonia Spa Calzedonia Spa Corp NEW YEARS DAY 01 JAN Thank you for bringing this to our attention. Poor customer service. 1 point equals 1 dollar. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Calzedonia. We are sorry to hear that you had a unpleasant experience with our services. Then my requests are marked solved and I am unable to get a response from the same person again.I returned some $20 shaping tights because they were defect. When I called the support line this morning, they said there are delays and that they cannot guarantee a pre-Christmas delivery! My order is currently "out for delivery" for the third time because they can't deliver it due to the random address. And ripped and the seam. Then I read Trustpilot reviews. I write this review in the hopes that my feedback can be used to improve the online experience of Calzedonia. Verification can help ensure real people write reviews about real companies. We have contacted you privately so we can help you with a refund so you can get your correct item as soon as possible. THEY WILL NOT DELIVER AND THEY WILL NOT REFUND. No wonder people say you are a scam. 21/11/22 I received a few emails from customer services, they explained they were based in Italy, and how long delivery takes, they then said where my parcel was. the payment method chosen for the online purchase. How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. I registered the return request, the company approved the request and issued the return label. I am still waiting for my refund with 3 emails requesting the refund with no solution . Our commitment to a more sustainable future. My package went back to the warehouse and was never reshipped. Since I needed tights i went to calzedonia which had a promotion offering 6 tights at the price of 4. This is the third day and still waiting they do anything in clear! Thank you, Calzedonia Customer Satisfaction Team. 07077448080. They are expensive but have some good deals from time to time. I have just made my order and wish to cancel/modify it, what can I do? In the meantime discover our social networks Just awful! Better to spend 3 at Primark, not 34 at Calzedonia. We will resolve your issue as soon as possible as promised in our email correspondence. Ilegal and super impolite. Not only that but they keep talking over you. When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. I absolutely dont recommend buying calzedonia giftcards: it's a scam. Hello Sharon! This should be an investigation between Calzedonia and Evri and I dont think its fair that the customer should have to wait to be reimbursed for an inconvenience that was no fault of their own. Instead, theyre full of the info you need to get things sorted. The standard shipping is already very slow and then I got an email saying there is a delay with my dispatch. All rights reserved. The customer service didn't help one bit, and I ended up having to get a PayPal account, just to pay for my order.After the problem with the package I tried to use your contact form online which wasn't working, I've sent you 2 emails and now I'm in line in the online support, which have kicked me off 4 times now. 0172 4448080. I called the store and they told me there was no manager at the store and the district manager is never at that location so they would take a message and call me back after three times of this, I finally got the district managers number. Information provided by various external sources. What a scam!! Suggested companies are based on peoples browsing tendencies. Thank you for contacting us.We're very sorry to hear about your experience. Still no refund to account and no response from customer services. Your order will be processed on schedule in our warehouse. Would not buy anything from them. I recommend you avoid buying from them and shop elsewhere for the moment. Im sick of seeing influencers promoting them, false advertising! and refunds section. Shop elsewhere, Hi, Robyn,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I sent multiple queries to check it with delivery services. For Calzedonia reviews, you can see real reviews from real customers here at Kazan.io. Discover our collections for Women, Men and Children. The investigation has been going on for quite some time now and I think its clear that my parcel isnt going to arrive. Thank you for making us aware of this issue. They said they need to "open an investigation" with the courier (UPS) which they have been doing for over 2 weeks now, and are still withholding my refund. Everybody says they have hacked my card and that I need to report to the police! Email Calzedonia Using Resolver you can: Never again. I ordered 5 more pairs in 2022 and the product is NOT the same. Then they changed the material and the leggings became horrible. It was not true, after over a month I am still chasing the items or a refund. THEY DID NOT GIVE ME ALL MY MONEY BACK. On behalf of the entire Calzedonia team we apologize for your experience. 300+ i'm waiting for, absolutely awful. Instead blaming the customer for not picking the right size, making up hypothetical scenarios, while bad quality reviews are all over the place. I dont understand how this company is in business still! 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). When I got my refund, they only refunded me $8. I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! More so, after this bad experience. Were working to get it on its way on the next working day and well let you know once its out for delivery. The order was first out for delivery on 6th December. Then she asked if I had proof that I was actually charged and when I sent proof and asked for a refund I didnt get another call or text. I have had no issues. Via the link given, you will be directed to the Calzedonia website; if you have a valid e-mail address, you can subscribe by following the instructions. It goes against our guidelines to offer incentives for reviews. UPDATE: It's been 1.5 months and Calzedonia has done nothing. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you!Calzedonia Customer Care Team. They have also not offered to re-deliver the items, meaning I do not have the swimwear I was counting on for my holiday.Addendum: 4 day later and no update from customer services despite numerous calls and emails.Addendum 2: despite the reply (on trustpilot) from Calzedonia saying they want to help me, I have still not heard anything from them two months after my original order. Hi, Wendy,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details/order details/return details/refund details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Order 601510706 (mainly socks and tights) received at shop but when I got it home it contained 3 pairs of leggings (which should have been order number 601517828. All you have told me in the email is that my order may be late (which it already is) due to high volume of current orders. 2023 Resolver Consumer Online Limited. Hi, Wendy,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details/order details/return details/refund details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Order 601510706 (mainly socks and tights) received at shop but when I got it home it contained 3 pairs of leggings (which should have been order number 601517828. Resolver is free. Then they changed the material and the leggings became horrible. Placed an order a while ago - said it's shipped. Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Will not be wasting anymore money for the poor quality. Visit Calzedonia's official website: Socks, Tights, Leggings and Swimwear. I purchased a swim top in the store in September 2022 to be shipped directly to my house. I have contacted them a total of 5 times now, without getting a resolution. You can be certain that youre talking to the right person at the right time. I now have to go through the pain of returning the whole order because its missed the trip I ordered it for. To excuse me, they are offering me a 10% discount on the next order. | Read 21-40 Reviews out of 193 If my concerns won't be solved, I will file a complaint to BBA!!!P.S. Airtel users can dial 12150. Reply from Calzedonia 23 Jun 2022 Thank you for contacting us. Im sick of seeing influencers promoting them, false advertising! EASTER MONDAY You can become a Calzedonia member or subscribe to the Calzedonia Loyalty Programme by getting a Calzedonia Card. Calzedonia Customer Satisfaction Team MI Mia 5 reviews GB 19 Jan 2021 Terrible customer service I ordered online but no confirmation email received and no money was deducted from my bank. I wont be ordering again! !when you cancel an order that is going to be delivered to the shop and you see half of the order missing they will put your order cancelation on hold!???????? So off putting, very unprofessional, good luck shopping there. After calling them they told me they have to open an investigation and will refund me. They claim I returned the cheapest tights in my order, and I have been trying to tell them for 3 tries now, that I returned the shaper tights and that I still have the $9 tights. Weve helped millions of people find a resolution. Description. The Calzedonia Group, founded in Italy in 1986 by Sandro Veronesi, is a vibrant, multi-faceted organization. after logging in to your account. The contact formula on Calzedonia's webpage is not working either. For both standard and express shipping, all orders must be placed before 12:00PM EST Completely wrong address line with no house number, completely different post code and a completely different county!Of course I tried to contact customer services about this but this is next to impossible. Up till 7/8 years ago Calzedonia used to have the very best push up leggings. I did panic as I had read reviews on here. Hi Charis, Thank you for your review!We apologize for the negative experience. Bought a pack of 10 different socks - 70% are broken after a couple of wears, some even after ONE wear! An Calzedonia.com account is already associated with your e-mail address. If I could rate this awful company any lower I would! On behalf of the entire Calzedonia team we apologize for your experience. Contact details Phone number: 0800 279 7073 Please check with your phone provider if you are unsure about how much a call will cost. My order number is xxxx. This brand needs to reconsider their policies, when taking no responsibility for it's faulty products is their only way to go. It goes against our guidelines to offer incentives for reviews. Terms & Conditions ST. STEPHENS DAY 26 DEC Review from 17.12.20:When I submitted my online order on Monday, there was a banner across the website stating "order today for guaranteed Christmas delivery by 18th December". Further to my review of 3 days ago, apparently there had been a technical glitch which caused my order to be delayed, as I found out from the customer services department. I have exactly the same issue as everyone else. Companies can ask for reviews via automatic invitations. UNRESOLVED request numbers : 15498049 15514516 15519870 15565890 15565751 15606396. The sales person entered my address in wrong and left out my apartment number and didnt give me a chance to review what they entered, so I had no idea it was wrong until I tracked my package. We take your review as constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team. Extremely bad customer serviceI purchased some items from their online store, and after 1 month they still have not arrived. !Please be aware before buying anything from this company! Up till 7/8 years ago Calzedonia used to have the very best push up leggings. Join the 1,878 people who've already reviewed Calzedonia. 60% Off. Thank you for your patience and understanding.We're very sorry to hear that you had a negative experience. Over five weeks later and theres still no sign of my parcel. So I had to use one, pay by card the remaining amount and was consequently stuck with an additional giftcard that I was not going to use. Date of experience: December 29, 2022 Useful Share Reply from Calzedonia Updated 7 days ago Hi, Shamus, Then I read Trustpilot reviews. 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