Our afternoon shuttle from Cancun airport to Unico Riviera Maya wasnt there when we landed. I paid $10/pp, which is the cheapest price I saw. Thanks! We have the most horrible experience this morning with BD experience. What time will pick up be. We flew into Cancun and stayed in Riviera Maya. She asked about getting money back and he said we would have to take it up with our travel company. This is the hardest company to contact. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. Do you have an email to contact BD Experience Cancun? The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. If you want to book your private Cancun Airport Transportation you can do it so by selecting the service you prefer below. Their guides are excellent - knowledgeable, friendly and professional. The bathroom doors had holes and the kitchen was falling apart. Always keep arms, head and hands inside the vehicle. Contact page of BD doesnt work, more than 10 emails sent. As asked we were at the lobby at 10am. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. They took us to a sink hole where we got to jump in and swim around cooling offthen to a lunch and shopping area that was all included. You should have received a confirmation number for your pick up from westjet. We confirmed the time with them several days before. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. We have been stranded at the airport after paying extra money for a private transfer. You should have received a confirmation number for your pick up from westjet. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. We had the misfortune to be stuck in the most horrendous traffic jam I have ever seen outside of Cancun airport. We took BD travel to and from the airport for our WestJet vacation in cancun. We had to wait 2 hours in the bus before it left the airport. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? First time purchase only, local category deals. Please do not use them, they will ruin your trip!! Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. A 0,5 km del Los Cuates de Cancun. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. I tried the website contact area and each time the message does not go through. - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. Would rate 0 if possible. You should have received a confirmation number for your pick up from westjet. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. We had paid for a private vehicle pickup and drop off. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. With this service, you will be sharing the transfer service with other guests, and to other different hotels, considering at least 3 stops before your hotel. Airport/Aircraft/Aviation. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Full Time position. My trip was booked AND payed 2 times due to a failure of the system. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. Job specializations: Transportation. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. Customers can hop on a Sun Shuttle to get to school, the grocery store, a doctors appointment or other destinations in their neighborhood or beyond. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. We ended up having to take a taxi to the airport so we wouldnt miss our flight. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. By BD Experience. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. At 10:15am the company called the hotel lobby to tell us that they were running about 10 minutes late. WestJet needs to find a different company to use. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. Thanks! Hilde Bec. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. Sun Shuttle Dial-a-Ride provides door-to-door, paratransit service to persons with disabilities living outside the Tucson city limits or to City of Tucson residents needing to reach destinations outside the city limits. After sitting at the airport for over 2 hours, they told us they only had 2 seats available to Tulum and that they only had reservations for 2. No car seat as requested either. Dear guest, We booked a tulum + cenotes tour through these clowns, and they gave us the wrong time so naturally we missed our van. We were provided pictures of an almost new looking catamaran. The whole trip was wonderful except for our airport transfer both ways! I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. We had called a few days ahead to change our pick up time from the hotel. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Very disappointed and terrible experience with this company. TERRIBLE. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. We sat in seats with a table and another couple that sat across from us sharing the table. They are worth it! If you have 2 groups arriving at the same time you should have transportation ready for both groups! We had fruit and pastry for breakfast and drinks. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. BD Experience BD Experience 8,887 Reviews #98 of 578 Boat Tours & Water Sports in Cancun Tours, Boat Tours & Water Sports, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 166 Book in advance from $136.02 All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. Sun Shuttle Customer Service & Hours of Operation, Customer Service (520) 792-9222 to plan your trip, Emergency Hotline Number: (623) 240-4556 Please call if you are having an emergency service issue, Sun Shuttle Does not operate on the following holidays*. Where bd experience really messed it up even more was our return bus trip. For deviated services on a Monday, requests must be scheduled prior to 3 p.m. on Saturday. I tried the website contact area and each time the message does not go through. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. BD Experience BD Experience 8,885 Reviews #98 of 578 Boat Tours & Water Sports in Cancun Tours, Boat Tours & Water Sports, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 164 Book in advance from $136.02 No eating on the transit vehicle. 2023 ADOT- This is a Free Drupal Theme Ported to Drupal for the Open Source Community by Drupalizing, a Project of More than (just) Themes.Original design by Simple Themes.Simple Themes. We have used BD the last 3 years. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! Transfers again had been paid through Costco. I want to confirm a transfer booked through American Airlines. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Thank you very much for contacting us. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher, Airport shuttle didnt show up; cost us $200. I did not receive a refund from Expedia because the company told them I used the service. No reaction of BD. Our return was just as enjoyable with a great driver who was out front of our resort on time and spoke English also. Gather personal belongings before you exit. Do not litter or create unsanitary conditions. The company accommodated and told us our new pick up time. Overall the process was smooth and no complaints. Except for service animals, keep pets enclosed in small cages or cardboard boxes. That is in stormy, windy, cold weather. Worse company ever! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. My confirmation came from Costco who made my reservations. It showed on the email that our pick up time was changed. Giving us an email to confirm this change. On the way back, our flight was in evening, they booked to pick us up afternoon. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Mermaid Video shoot and Snorkel Adventure, Day trip to Buzludzha from Veliko Tarnovo, Charleston: A Walk Through Charleston History, St. Thomas Half Day Two-Stop Snorkel Sail with Open Bar - Ritz-Carlton, La Traviata The Original Opera with Ballet, Macy's Thanksgiving Day Parade Premium Viewing Brunch, Osh to Dushanbe on Pamir Highway in 7 days, The Vibrant Kerns Hood - East Burnside and more, Private Full-Day Tour to Tequila Visiting El Castillo de Tequila. There are videos and photos online of how bad this situation was. My trip was booked AND payed 2 times due to a failure of the system. Definitely would not recommend to anyone looking to do a snorkel tour to Isla mujeres. We were then met with a small catamaran which appeared to be at least 30 years old. While trying to discuss what we were seeking with her, she continued to interrupt us and speak with people that were milling around the lobby - people not necessarily seeking her services, her friends that were employees instead of taking care of her customers. Post transportation jobs for free; apply online for Airport/Aircraft/Aviation / Aircraft Refueler job Arizona, USA. They were prompt, courteous, and efficient. The toilets were dirty and hard to flush and smelled bad. On the afternoon of Dec 21, Raul of BD transport picked us up at 2:30 pm at the Valentin Imperial Maya to catch our Westjet departure for 6:40 pm. They're very helpful. All trips require a reservation one to seven days in advance. No reaction of BD. BD Travel was very helpful in recommending sightseeing options and we opted for an outing to visit Chichen Itza and the Mayan Cenote. We called the company at 10:35 to see where the driver was. Overall the process was pretty smooth. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. Keep food and drinks in closed containers. First time purchase only, local category deals. 08 Days. Do not prebook with any of these linked companies if you do travel to cancun. He convinced me to give them another try. Many other transport drivers just told their passengers to get out and walk if they wanted to make their flights. Vehicle batteries and gas containers are not allowed inside transit vehicles. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. Westjet had arranged the pick up time, and we thought 4 hours and 10 minutes would be ample for a 25 minute commute. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? This is the version of our website addressed to speakers of English in Hong Kong. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. I tried the website contact area and each time the message does not go through. Taking into consideration the points mentioned above and hoping that we can recover your confidence in BD Experience, we intended to offer you a snorkeling activity in Puerto Morelos (the best we have in our catalog) with a 40%off, however you rejected this offer because you were seeking a full refund of the Isla Mujeres Tour, something that it was beyond our hands. Burgerhouse Av. Contact page of BD doesnt work, more than 10 emails sent. Do not deserve even 1 star rating. Our last 2 experiences were not good. No alcoholic beverages. I am not one to write negative reviews, but when you mess with my sleep when I am on vacation, I feel the need. Hola, puedo llevar conmigo a mi mascota? See Promotional Terms. When asked where our car was, we were told that there was another group that came at the same time so they took them to their hotel and should be returning shortly. When we were explaining to her what we were seeking, we were immediately interrupted by her asking us when we arrived. Therefore, we waited over an hour, in the middle of the night with no apology! Had a meet person at each location, Awesome Job. By 10:55am they finally arrived with a large group from another hotel. Sun Shuttle provides dial-a-ride service for passenger convenience in Oro Valley, the Green Valley/Sahuarita area and the area previously serviced by Handicar. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. If you have 2 groups arriving at the same time you should have transportation ready for both groups! Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. It was almost a blame game with them blaming others. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 By BD Experience 10-50 minutes To this day, I have not received any communication from "BAD Experience". Groupon promo codes may not be used for this offer. Very disappointed and terrible experience with this company. On the way back to the airport we were told that they would be picking us up at 10:20am plus or minus 10 minutes so be at the lobby at 10am. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Awful service, BD EXPERIENCE (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours. 45-90 minutes. How long typically is the wait for a private van at the Cancun Airport? Customer Service Department Canceled bus after confirmation without rectification. The only they cared for was tips and selling beers. that we need to pick one more family up at another terminal etc. After about a 35 minute wait our transportation finally arrived. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Review tags are currently only available for English language reviews. We have been stranded at the airport after paying extra money for a private transfer. Will complain to Costco to never use them. They are also very reliable and are well organized, picking you up on time and returning you to your hotel in a timely manner. Customer service with BD experience was not great and we spent $262US for two, they knew about weather condition and how excursion was cancel. Prebooked and paid for a luxury round trip airport transfer through bookinghello travel agency through the catalonia linked referral website. Tulum is 2 hours away. After being dropped off at our hotel, we found out that they had a Best Day Travel stationed within our hotel at the Hyatt Zilara. Thank you very much for contacting us. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. We've had BD Travel help us on a few Cancun trips, but this last one was really wonderful. A nightmare of a company. Voucher valid only for date and time listed; may not be exchanged or redeemed for other dates. Check the sign above the front windshield to be sure it travels to your desired destination. N. 55 de 1.246 restaurantes en Cancn. Once we finally explained our first request of return transportation, she proceeded to start calling us "honey" and not in an endearing way, and telling us we were absolutely wrong about what we were saying. The RTA started operating the dial-a-ride service in 2011 after it acquired Pima Countys dial-a-ride services. Awful service, BD EXPERIENCE (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Cancun Adults Only and Adult Friendly Resorts, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Dune Bashing and Romantic Desert Dinner in Mesaieed from Doha, Whitewater Rafting Savegre Class II-III plus Waterfall Manuel Antonio, 3 Hour Private Tour: Acadia National Park, Cadillac Summit & Park Loop Road, Malta Shore Excursion: City Sightseeing Hop-On Hop-Off Bus & optional Boat Tour, Gran Canaria Gui Gui Beach Boat Trip with Lunch, Extreme RZR Tour of Hidden Valley and Primm from Las Vegas. Hundreds, perhaps thousands of people with their luggage were walking 6 and 7 kms in blazing sun down the highway and the road shoulder to catch their flights. So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. Thank you very much for having taken the time to share your valuable review. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. They left us alone with no option we ended up paying 200$ of taxi to Tulum. There are no standard taxis around, unlike other airports, so it is really helpful to have something booked in advance. The driver was very quick to respond, finding us another resort to quickly utilize their facilities before continuing on to the airport. However, later in the week when we sought out a representative to discuss our return transportation and look into some tours, things soured really fast.Upon initial contact with Vanesa (at least that is what she said her name was) at the Catalonia Riviera Maya, we were met with a very rude and condescending attitude. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Contact page of BD doesnt work, more than 10 emails sent. Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. Our team checks each review posted on the site disputed by our community as not meeting our. So this is the 3rd time DB screwed us up. Our third or fourth experience using Best Day! We only waited a few minutes for our private van to arrive. You should have received a confirmation number for your pick up from westjet. Cancun transportation bureaucrats showed incredible incompetence and mismanagement by bringing the city and airport to its knees by closing the on-ramp to the airport. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. But the tour we took with them was misleading. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites Snorkeling, kite surfing and other aquatic activities Spectacular spas Swimming with dolphins International cuisine, restaurants with beautiful views of the sea or lagoon Challenging golf courses World-class shopping centers with well-known brands On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. If I was only rating the travel service I would give them five stars. Dont use them. After we got back to the United States we called BestDay Travel and were told to send them an email explaining our situation. BD Experience: Transportation included with our Costco package - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. BD experience excursion Snorkeling with Turtles. 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Booked through American Airlines thank you very much for having taken the to! Minutes late at another terminal etc to Isla mujeres all trips require a reservation one to seven days in.! Of our customers tell us that the entire trip would take only two hours from the time we left hotel. Screwed us up from westjet that include transportation round trip airport transfer through bookinghello travel agency through the catalonia referral. The email that our pick up time from the hotel before your flight leaves customer service Department canceled after... Received in Mexico to get picked up from westjet States we called BestDay travel and were to! Canceled bus after confirmation without rectification Sports in Cancun, Cultural Tours Boat Tours Sightseeing Nature! And from the resort to go back to the airport after paying extra for! Screwed us up van arrived ready to pick one more family up at another terminal etc to wait hours...
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