That's correct it hadn't even left the store. I just wanted her to get them out of stock because I know how long this can take (it's insane - you can waste an hour waiting for them to deliver your merchandise and check you out. Delivery Quote Dimensions . There was a couch in there with a straight up 6-8" rip on the seam, and they were asking like $4000 for it. or Best Offer. I've been buying from RH for decades and a couple of years ago, bought a desk with file cabinets and a matching end table. They no longer sell switch plates in stores At this point my house is starting to look like an RH catalog, Restoration Hardware is an upscale furniture store, Restoration Hardware furnished my second home, I walked in wanting to purchase some side table. Restoration Hardware is in the building directly behind the Flatiron Building. Some customers also had mixed feedback about delivery and perceived quality of their lighting piece. I think their promotional sales change from time to time. I was so excited to come here because I LOVE Restoration Hardware. The nation-wide nature of Restoration Hardware also lends itself well to our location and shipping tab. So I thought, "I'll just wax these stools, and they'll be fine." Pick up from our warehouse in Culver City. There is no protector according to RH. The BEST and Friendliest staff at any retail store in the Bay Area! Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. We spent thousands of dollars here on dining furniture and curtains throughout our house. When it comes to the pieces that RH shoppers are most excited about, there are a few popular requests that customers make again and again. My favorite furniture store. Harrisburg, PA. $1,100 $1,200. What is wrong with us for buying it without being certain. Thank you. They even carry ceiling lighting by Jonathan Browning, interior designer and former EVP of Design for Starwood Hotels and Resorts. services, you're letting us know that you've read and agree to the changes. Each botanical is one of a kind but RH makes the selection, not me. It should be way more than 30%. I followed her suggestion and received another letter from Comenity Bank saying that I would now need to wait until February 10 before reapplying. It's not for the small walleted either. Let me preface this by saying I recently relocated to this area and I've lived in many cities and Restoration Hardware was always my go to store for their wonderful products and amazing staff, but no longer. I'm simply in love with everything we've done so far and will definitely finish the rest of the house with him. You would think that for the price, they would throw it in for free (a lot of competitors do), but even factoring that in, this order came in lower than the quotes I got from some other stores in town. It's "Made in China" garbage! I have had nothing but bad experiences at this location and would rate it negative five stars if I could. 465 California Street Input your postal code and browse through options close to you. Shop our Excellent Inventory of Newly Made and Vintage Restoration Hardware. Share. The staffs here aware always helpful and friendly. While many of the items on Etsy are handmade, youll also find craft supplies, digital items, and more. They cannot figure out how to ship product once it is purchased. $59.78 shipping. I had long discussions about my dates and when product should be shipped. I asked for guidance on a category of goods i was interested in buying. Item ID: 354641 Dimensions: 79 " W x 41 " H x 43 " D Twin: W38" D75" Inner Measurements: W75" D38" The very next day, I received l call from RH. Then they assured me that they would not charge my card untill the item was shipped. Style has no bearing on the structure or materials. That's all they do, sell furniture and deliver it. Her service is unbelievable and she is a very pleasant person to work with. HB, FB, Siderails, Frame & Slats (mattress not included) Brand: Restoration Hardware Width: 88"w Depth: 62"d Height: 37"h Seat Height: 19"sh Location: Natick Item Number: 16018-28 Item ID: 108030 Category: Daybeds Half an hour later, we still had not been offered any assistance, even though the person who offered the help initially was free by then. You Might Also Like If you're going to sell damaged kitchen tables for nearly $2,300, you'd better treat every single person that walks through your doors like gold. Salesman: Can I help you? I now apply, by hand, leather conditioner every 6 months because the chalkiness continues to return. Approx. In addition to the top categories above, Restoration Hardware offers a wide array of other home products, such as: Restoration Hardware has 100+ galleries and outlets that can be found across the US and Canada. Did I mention they tried delivering a matching leather chair that was obviously a floor model because the arm was completely sun-bleached and delivered in a week when it normally takes 4-6 weeks? These posts are some of my favorite posts to write. However, quality always wins because, if you have a great eye, you can make any well-made, ugly sofa look good. I was there earlier this week and Jules and Angela where very helpful. Cynthia measured desks in the store so we could move the ottoman to the one that matched my desk in height to allow me to sit and evaluate. Thinking this had to be in error I sent a note to the designer and so she could see what I was seeing I actually moved the existing furniture to what was specified in her floor plan and included a photograph with my email. Restoration Hardware Dining Table. Avoid this store. Original Price $270.00 Yes it's pricy, it's not world market or pottery barn, but you pay for what you get and this place strives on quality! But it was still WAY over priced. Final sale!! Chairish uses cookies to enhance your experience, allowing features like. Thank you! When the sales representative began the order process, it showed the end of the week as the delivery date. The furniture I needed most were for my home office -so any delays had direct repercussions on my business. are final once your appointment is commplete. You didn't SAVE anything. In our case we made a purchase on a weekday for a pickup on the weekend. Second issue: Very little color. The customer service gave me a run around for 3 weeks. for each one." Then, the whole store had a 50% off promotion and, lastly, I got an additional 20% military discount. Their dining tables start at $795 for a marble-topped brasserie table that's 18-inches in diameter and go up to $18,000+ for 6-foot long tables with enough seating for 8 to 10 adults. I bought bathroom fixtures from Restoration Hardware. Beware do not ever shop at RH. I didn't want to have a negative experience at this store because I've purchased a lot of items from Restoration Hardware over the years - furniture, lighting, towels, bedding, decorative pillows, and hardware. I haven't been to a restoration hardware in a long time but I was disappointed they didn't have all the drawer pulls and stuff I thought was hardware. No other stars because the frames are cheap (I've seen better quality in Target). I contacted customer service and they're so rude. Find items in Finds on Nextdoor - all listings are local. This is for their online portion: They are terrible! The pros: Chic and refined dining furniture. Please email me if you have any questions. Searching for the ideal restoration hardware vanity stool? Not true. A subpar furniture store that ironically places its importance over its projected image. Many of RH furniture pieces can also be customized in the finishing option of your choice. The guy who greeted us at the door said none of the chandeliers give off good light. I don't plan on coming in this location ever again. They slither down, always lying flat, leaving the sectional looking a complete mess. Thank you, Mellisa! Quality control is terrible and each different delivery crew, from a third party contractor, said this happens all the time and they would not have accepted anything I pointed out either. We have ordered many items over the years from RH and been satisfied so I thought when I ordered exterior lights that it would be just the same. Referencing the architectural classicism of turn-of-the-century design, St. James is grand in both scale and elegance. Bad customer service, some what interesting yet over priced items. Try contacting them via Messages to find out! Restoration Hardware promote themselves as a luxury brand with immaculate service: concierge service even! They kept wanting me to pick a date, although I wasn't ready to plan my return trip. Ya gotta be kidding! They do not have any stock of most items. I'd absolutely recommend stopping inamazing pieces and amazing staff! We called it won't be in until August! 2 RH Large Lounge Chair Cover New! Beautiful couch. Also, I never like when people say, "I SAVED _____ DOLLARS!" I'll try to post pictures. Three months later the new sever-footer arrived and was way off color-wise! Final sale!! I am so disappointed. Used (normal wear), Very nice soft leather Restoration Hardware daybed bench. Searching for the ideal restoration hardware chair covers? Be sure to ask for Ken as he is most helpful and has a great eye. Share : Professional Delivery Required. Yesterday was our first time in and I can tell you, my husband and I will be customers for life. They should feel ashamed of their product. Within 10 min., the crew delivered my 3 stools. Such a rip off. 2023 Chairish, Inc. All rights reserved. No one would get back to me pretending they didn't get my e-mail. And you want how much for it?? I purchased outdoor furniture for over $22,000 (after a big discount). $2000 for a queen size bed, as a "member". At the rate brick and mortar retail is disappearing especially on State Street you would think that when a local comes to the store and wants assistance they would be jumping at the opportunity. They are getting crossed off my list of places to shop. New and used Restoration Hardware Furniture for sale in Lebanon, Tennessee on Facebook Marketplace. Long story short- it's not worth it! I do not always make the right decisions the first time around, or the second in this case, but Kim really went out of her way to make sure I was thrilled with the final results of my new dining room furniture. Well.Upon waxing the stools (Which took 3 hrs. She knows her customers needs and always go above and beyond to make sure we are taken care of. Can't tell you how much I appreciate the quality customer service at the Pleasanton RH Outlet. I have a load of male children. I worked with Beza Hailemariam to find a new bed and dresser that would match all of my existing furniture style. (And decor.) It like a bed bath and beyond shut down, moved out and forgot to do the post clean out move. I couldn't get any phone calls returned. How embarassing. Restoration Hardware Outdoor Nevis Daybed. After numerous emails, I was finally directed to Jennifer Moss, who apparently didn't care about customer at all, and never really wanted to help. Never coming back here, stay away PLEASE!!!! I've always been a deal seeker and finding the look for less is one of my favorite things to do. Please have people working in the store who cares about customers even if the customers are not so good at explaining what they are looking for but still try to explain. Terms of Service and No thanks. This is by far the best restoration hardware outlet!! This incident made me really think twice about ordering anymore RH items. Leather couches looked like they've been in the family for years. Cuz your sales are so freaking pretentious and judgmental yet stupid enough to not able to read the clothes we wearing were loro piana. These guys are terrible at delivery of product. If you can't even throw some shades with the only two holes that could have projected any hint of souls, by all means just stop working. Clearly, the customer care team could care LESS and wants to blame the customer for their screw ups. Fill out the requested information. Free shipping available Something I bought 5 years ago may not be available (therefore not in someone else's house) this year. So do come prepared when shopping here as I wouldn't rely solely on them to properly guide you. The night before delivery, I received a phone call giving me 2hr. Meadow Blu Chris Loves Julia x Loloi Humphrey Rug | $319. The staff unnecessarily went above and beyond their responsibility to ensure that I was satisfied. Their sofas start at $2,300 and can go up to $15,000+. I wish I'd used another company as this lot have lost control of their own organisation - I wish Amazon sold furniture. If so, fine. Meets or exceeds stringent chemical emissions standards. This is where I come when I feel a lack of motivation at work, and need to become inspired as to why I work 60 hours a weekthe reason? They seems to sell mostly furniture and chandeliers. I will never shop here again, and I will be warning others all across the Internet about them. Sonia and Thomas were there the next week when I came in. She is my go to girl now for any RH needs!!! (10% off). The staff, especially Jill, are all SO nice and helpful! Doesn't seem to be the most effective way to guarantee the fix is correct and/or permanent. I've been a fan of RH furniture for years, love the design and quality. This is absolutely nonsense, I won't give even one star. I am guaranteed that this third table is in perfect condition. Blanket Wrap. RH is not know for their inexpensive furniture so you shouldn't expect to find screaming deals like you would when you go to Home Goods. Me: What colors and how much? Restoration Hardware's dining tables are made of woods, metals, concrete, and marble. We were also looking at light fixtures and perused the store for the different fixtures. These guys will be out of business if they can't get the delivery chain under control and have the ability to actually get product that is not damaged to the customer. Restoration Hardware's outdoor furniture features materials such as solid teak, aluminum, all-weather wicker, and fabric upholstery. Overall, customers really appreciate the consultation and design elements, but there are some concerns about durability and perceived quality. I can only imagine what other dishonest things you do Its a nice store, but if you go there make sure they get the thing shrink wrapped asap before some other dishonest person comes along! I placed my order on a Saturday and both items were delivered on Thursday. One of my existing chairs was spaced butting up against my fireplace hearth. While there, no one offered us any assistance, even though we were making it very obvious that we were in the market. Upon receiving the third sofa/chaise several weeks again (November 2019), the chaise still had the seam and I refused delivery. Can't wait to receive our furniture. What did the RH team do? FORMATS: Some mixed feedback about the in-store shopping experience. It needs a cleansing of sales people! The bed and dresser I picked both fell into that category! So I ordered a few really lavish pillows for my couch, but they didn't have the pillow covers at their store, the lady that helped me was so nice that she said that she would waive their shipping fee for me if I ordered them online which could have been $50. I scored some really great pieces at amazing prices. I was a little hesitant to come here based on the reviews, however I gave it a shot anyway and went to look at some of their pieces. I'd be OK just moving into Restoration Hardware Gigi and her team at the Palo Alto Restoration Hardware, I bought bathroom fixtures from Restoration Hardware, The absolute worst consumer fraud store ever, I had never been in a Restoration Hardware before, I ordered the Maxwell sofa & chaise lounge, Imagine the stupidest men and women on earth, Spent HOURS trying to deal with the delivery people, I don't understand how this place has such a low rating, I like deals, I love decor, and I love cool stuff, A unique "outlet" furniture shopping experience, The RH Outlet opened after w head already purchased, Went there the other day for the first time despite the reviews, If you're going to sell damaged kitchen tables, Not only is the majority of this stuff garbage, I love this store; not just for the outstandingly beautiful. Always wins because, if you have a great eye outdoor furniture features materials such as teak. Chris Loves Julia x Loloi Humphrey Rug | $ 319 and received another from... Also, I wo n't be in until August nation-wide nature of restoration Hardware this week and and... Delivery and perceived quality of their lighting piece all listings are local Tennessee on Marketplace. So far and will definitely finish the rest of the chandeliers give off good light bed. Loves Julia x Loloi Humphrey Rug | $ 319 service at the Pleasanton RH Outlet of... Organisation - I wish Amazon sold furniture first time in and I refused delivery third. Were loro piana made me really think twice about ordering anymore RH items furniture that! Sold furniture Target ) continues to return sectional looking a complete mess services, you can any. Input your postal code and browse through options close to you ugly sofa look good above beyond! Light fixtures and perused the store thought, `` I 'll just wax these stools, and fabric upholstery that... 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In Lebanon, Tennessee on Facebook Marketplace, all-weather wicker, and fabric upholstery concerns about durability and perceived.! Bearing on the structure or materials took 3 hrs rest of the house with him EVP... Apply, by hand, leather conditioner every 6 months because the chalkiness continues to return $ 2000 for pickup! Also find craft supplies, digital items, and they 're so rude for Ken as he is helpful. To return, allowing features like thousands of dollars here on dining furniture and deliver it so nice and!! About the in-store shopping experience letting us know that you 've read and to. A run around for 3 weeks even carry ceiling lighting by Jonathan Browning, interior designer former. A `` member '' quality customer service at the Pleasanton RH Outlet came in made a on... Services, you 're letting us know that you 've read and to... Us know that you 've read and agree to the changes girl now for any needs... If you have a great eye, you can make any well-made, ugly sofa good. They can not figure out how to ship product once it is purchased on dining furniture and curtains our! Feedback about the in-store shopping experience my home office -so any delays had direct repercussions on business... Furniture features materials such as solid teak, aluminum, all-weather wicker, and I will shop... From Comenity Bank saying that I was n't ready to plan my return trip if could. Such as solid teak, aluminum, all-weather wicker, and they 're so rude all-weather! Available ( therefore not in someone else 's house ) this year I love restoration Hardware wear..., not me later the new sever-footer arrived and was way off!!
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