I started online chat again and got Kathy. She simply stopped returning my calls. My cart said 0 for shipping. They will let you add up expenses then try to offer you a small discount card off there website purchase only. I was late ONLY due to their shipping delay! When I placed the order, they told me they had 5 in stock, they would get four of them sent right away for immediate shipping. I ordered 2 items, was not notified when the order shipped, and only received 1 item. Always remember to find out and check if any site including {domain-name} is a scam website or a legit website. They sell items that they do not have, even though the website says they are in stock; they wont warn you of delays. But CARiD offers more than just repair parts. I was told to expect pickup in 3 to 4 business days. The Customer Service is a joke! (Iv read their return policy they have a restocking fee of 15% and Im sure theyd easily enact if the parts are open) how about the lady is asking me what part is it that you received, I said you sent it shouldnt you know? Secondly they only sent half of the product I paid for. However, when I installed the front coil-overs extended to the maximum allowed per the manufacturers instructions, I found the Megan system lowed the front approximately 1-1/8. Have a call into my bank to file FRAUD COMPLAINT. I ordered cargo carrier on-line on June 5. Worst customer service experience I have ever had. There was nothing I could do to plug the wiring harness from the car into the light I bought from them. Edit: will scam you hard on gift cards too. Plus, it has successfully sold more than two million car products. I got everything taken care of, but was being charged 15 dollars to return item. Still waiting for the sensors. CARiD (Universal fit item, but I sent image showing it didn't fit at all!) They lie, wont refund for a botched order and steal your money. CARID IS REFUSING TO GIVE IT BACK 1700.00 BECAUSE THE CLAIM IS NOT DONE My body shop refused to install it on my vehicle. It seems like half of their business model involves just getting your money and holding it for as long as possible without delivering a product. Upon continuing to request a refund, they said they could not refund the shipping since I rejected the item. I was told that it was out for delivery and that I would get it by the end of the day. UPS BLAMED FREIGHT PEOPLE Bottom line, I spent over 4 hours in waiting and during phone calls in over 11 days with no car and nothing but LIES AND AGGRAVATION!!! When I went to Auto Zone to buy the alternator I needed, it turned out it was exactly the same price I spent at CarID, including the shipping. Thank you. They do offer 30 days of returns and exchanges if the items are still in new condition and unused. IF YOU ORDER FROM GOOD LUCK VERY UNRELIABLE, I ordered my parts May 25th . This is a first for me when dealing with online purchasing. Any mechanic or automobile enthusiast will tell you that CarID is the best source for bargains. YOU HAVE BEEN WARNED! One thing we like, is CARid offers a 100% price match guarantee from any competitors website. Please, allow me 24-48 business hours to work with the manufacture and provide you with updates via email. Was told my part was refused by the manufacturer and had to go back to the warehouse. I did get delayed two months shipping and still cant return a part that I dont need. So I tried to do the right thing and call the company asking them what process they would like me to follow to get their package back to them. Site Reputation. *Being told false information by several customer care reps on product status and shipping times.-, and manufacture communications. They pass the blame, but in the end, the customer receives no refund and gets to keep an expensive, shoddy part. They are crooks selling parts that are whom make them. Youll never get your wheels and credits will be impossible. Kathy ended the chat for me, before I was able to say any more on the issue. My experience matches all the plethora of 1 star reviews about CARiD.com: They ship shoddy parts then refuse a refund. $97 for a $35 actuator is stealing. IT ACTUALLY IS MISLEADING AND DISHONEST. Let me first start off by saying my order with CARiD has been THE WORST ordering process I have EVER had to be put through in my 42 years on this planet !!! One of the best Auto Parts & Supplies, Automotive business at 2060 Brown Ave, Manchester NH, 03103 United States. Lies! The (MotoMetal)phone rang in Cali. Schiebedach elektrisch. I was told by Car ID twice that they were going to refund all my moneys including the freight charges after sending them the pictures they requested. I asked about the rest of my shipment and they blamed UPS for a shipping error. All this despite the pictures showing the bottom mounting hole of the original to be replaced shock absorber to be 1/8 larger than the shock absorber shipped by CARiD.com. And in my case, even if their customer service agent says in writing that they will refund you. Ill Never Do Business With You Again!!! I received the wheels about a month after ordering. If a trust seal in a site is legit, clicking on it will take you to the site of the issuer for more details. Ordered an Equalizer Hitch system but ordered the wrong shank a few months ago. According to MyWot, Siteadvisor and Google safe browsing analytics, Carid.com is a fully trustworthy domain with . I have to give the customer service at Carparts.com a 10/10 **********. Started explaining my issue and SHE ended chat. I asked for a refund and the costumer service rep literally laughed and hung up, after a week back and forth with CARiD and UPS both are really Sorry for the mix up but Im still out 1400.00 and no wheels/tires. Review by Jim 6 months ago. I ordered brand name part. $100 later, I left just as I came. Received lights fairly quick, grills took about a month and a half. I will gladly help. The pieces that were missing were the pieces that you would see the most while in the car. umm no thanks so you can say something like oh you opened the box we wont return it or try to charge me a restocking fee for a part I never received and gave me a run around for an entire month.. needless to say i will never use this company no matter the price discount. However said they will take care of the shipping back. I was notified mid May that it was in manufacturing and that I needed to decide whether to wait or pick a new item. When the items finally shipped, I requested a delivery address change since I could not be there to sign for the items. I got a notification that the shipping date would be June 21. Contacted CARiD and went through the process of sending them the vin number and pictures only to be told that according to the manufacturer it could be installed. How Classy!!!!!!!!!!!!!!!!!!!!!! -Today (Nov. 9, 2020), I called CARiD after I had been in contact with CARiD customer service via email since Aug. 6, 2020, but never got any concrete info on how to get the return shipping labels or refund processed, even though both had been promised by George Stone, a Customer Service rep, via email, on Oct. 29, 2020. During all that, we discovered CARID had also sent the wrong lugs. I'm looking at getting new headlights and some other things. Watch out or theyll scam you. This was all the shipping to and from company. They ask me to take several pictures and i did and sent them in an email. I would not recommend this product or Car ID to my worst enemy. I asked if she could expedite the shipping, She No, I would have to pay more and it wouldnt be PROFITABLE to not charge me! First read what they sent me in an email Dear Mike, My name is Amalia and I am from the Voice Of Client department at CARiD.com. Park-Paket mit 360 Kamera. I purchased a $2000 tonneau cover and they sent the wrong product. rep could call the manufacturer and supposedly manufacturer said yes will honor warranty, but carid refuses. Ha! Im totally satisfied with the service Ive received so far. Do not order from CARiD.com (owned by ONYX, which is being acquired in Nov 2020 by Legacy Acquisition Corp, so you might have to look under that name). Back in September I ordered seat covers from my Honda Pilot EX. Purchase struts, paid extra for delivery. You Lost Me As A Customer! Very slow shipping to the West Coast. If I could give a zero stars I would. I felt that I should let people out there know to NEVER EVER spend one red cent with this company. I called back for a 2nd time today (Nov. 9, 2020) but JC disconnected the call because he had to get to other callers, he said. sales vendor who stated they haven't recieved any word from CarID so clearly there's a messed up thing going on and CarID is only offering people to please wait. I contacted the company and they told me to file a claim with UPS, which I did. 1 Corporate Dr, Cranbury, NJ 08512-3635. The order wasnt delivered as promised. Theres always a chance things can go wrong and if they do, good luck. Find out that they charged me shipping for spending over 200 dollars. 3rd party sales of other companies inventory, 100 excuses from the customer services reps about the 100% customer satisfaction guarantee does not apply to purchases, Getting a refund is harder than pulling teeth from a mosquito. Customer Service is a call center who are unable/unwilling to assist in any way. Called numerous times, hours on hold just to talk to someone, then forwarded to another, more hours on hold. CarID. THE 24 HOUR WINDOW FOR DELIVERY WAS A FALSE ONE. Verified. They have no technical knowledge and little information on the products they sell. William, we will send images for review to the Manufacturer and will contact you back with updates on return within 24-48 business hours. Also, as a parting gift, offered a $25 Gift Card. None of them were helpful. The tracking status indicated both items had the same tracking number on one package, which meant they never actually shipped the 2nd item. Our fault, out of time but they are making this right. Exactly as they promised! Was pretty easy to navigate website and my product was delivered fast. Save yourself the hassle. It felt like a bait and switch!!! Steals peoples money. REI had a labor day sale going on. I was going to order some parts but decided to google reviews on . After speaking with someone and telling them what was needed I placed a $600 order. There are legitimate places to get your auto parts. absolutely nothing good to say about this company, Customer service is awful, every time you reply to an email it is answered by someone else. . Dont use this company and now i find out i can get the parts for much cheaper else where. Learn More Now . Again, I was told it was back ordered (manufacturing excuse they seem to use on everyone!) Would give 0 stars if I could, and I buy a lot of parts online but not previously from them. To learn more about this brand's worthiness, read this cayred review. I will never order from again, If you send them a Email you only get a robo response. CARid sells CHEAP after-market Chinese made parts. These are the worse people to buy from On Ebay..They sell stuff they dont even have, work on your money for weeks. No exchange. I have called them a bunch. Carid.com Clasificado 12.689 th a nivel mundial , 663 rd in Compras Getting info is 24 to 72 hours and only weekdays count. Totally frustrated and, in my opinion they were never going to ship the item, I canceled the order. Businesses pay for ratings. I just received the money in my account$100 dollars less. I went back to the web site and added the same item to my cart and it still offered free shipping. The website also indicated the estimated ship date was 14SEP18. Its December 17 today and have heard nothing from carid about my shipment. For the record, the folks I spoke to on the phone today (Nov. 9, 2020) for a total of 1 hour and 15 minutes were: Pete To., JC, and Muriel. First they sent wrong lug nuts and when I took them and the rims to the tire shop they had to charge me 100 dollars because they took my tires off and then put them back on while we waited for the correct lug nuts. Buying from them is not worth the hassle to save a few bucks on some of their items. I've been shopping from CarID for about 5 years now, they're legit. You are taking a huge risk to purchase any items from them as they could come damaged or used or incorrect or however the manufacturer of the item chooses. I had been told at the day of purchase that these would arrive at my location within 45 days. What a joke!! I purchased a couple of parts from them, and there were substantial engineering and quality control issues with one part, and minor engineering issues with the second part. After waiting two more days I called again about my order. Order from a reputable site or store. I contacted the manufacturer directly and they verified that the lights are part of the kit and they sent me replacement ones. It's a scam masquerading as a company. FURTHERMORE TO ADD INSULT, CARDID REJECTED MY REFUND REQUEST SAYING THE ITEM HAD BEEN SHIPPED. my point would be ordering small, hard to find parts usually works out ok with carid, but dont try anything major. (Unlike CarID I would feel bad about misrepresenting a product I sold) In the end, I had to move on and purchase other rims and tires from a reputable company. I let her know it was because CARiD and the folks who work there have zero credibility since they have not done anything they said they would, and even denied things they said in writing, and have treated me with zero respect or customer service. To perfectly keep your vehicle, you need time and money.You will have to service the car and buy new spare parts regularly. These guys suck. Leather Protection by Rixxu at https://www.carid.com/ : https://www.carid.com/rixxu/16-oz-leather-protection-mpn-lthcond-16.html 16 oz. *After 30+ phone calls that roughly average 30 minutes to customer care reps. I keep getting the same scripted comment about a refund when they receive the product back. That, I would be leaving them with 1 for the next person Who would be very unhappy but they would eventually get more. It appears that CARiD has a bad track record with refunds, inventory control, shipping, arttention to detail on their website, and customer service at the supervisory level. Total Bad Humans work here!!! I ordered a set of wheels that were manufactured by Variant and sold by CARiD/com. You Finally Sent Me A Shipping Label Aug. 10, at 5:23am. I will not have the money from those Returned Parts for a Month! A simple return takes 3 to 4 weeks. I am to reply if I want to return the tires at that shipping cost. I spent so many wasted days waiting for unavailable brakes that are still advertised on their site as available!!! Maybe after the 100th call they finally understood that they headlight assemblys are out of the car and I cannot send these. I paid 30 dollars!! 7.5Expert Score. were a business and its a customers vehicle part. I think management should at least know what is going on. CARiD ranks 17th among Auto Parts sites. With that said, there are some negative CARiD reviews and over 275 complaints against CARiD on the BBB.org (Better Business Bureau). If there is a legitimate problem with the product the resolution is horrible, time consuming,frustrating, and can take months to resolve. You sold me rims that I cant use then charged me $100 to take them back. I have emailed 5 times, and, again, was assured my money was coming. I called them. Go Rhino. I called three times and theyre looking into why I havent got my parts yet from the supplier, Im not not happy at all, The tracking number says processed but it said that a month ago, now its over a month and I never got my parts, Still waiting. CARID STOLE MONEY. Horrible buisness practices. I demanded that in writing since to date, CARiD has not done anything they said they would do. I paid over $300.00 for a dash kit for my 2019 Toyota CH-R. CARids website noted that that system would lower a vehicle between 0 to -3. .the parts are inferior and there service sucks..the Federal Trade Commission needs to step in on these crooks.. To make this as brief as possible, I called 5 times, supervisor was supposed to call me, never did, finally on day 11 I got to speak with supervisor Benz. CARiD has a consumer rating of 2.77 stars from 4,573 reviews indicating that most customers are generally dissatisfied with their purchases. My shop charged me $10 per stem installed. Website is not reliable stating they have 22 items in stock, but when item is very late they use excuse that warehouse has to order part, or she actually said a warehouse is closed down a d cannot ship and staff or computer systems did not know that. I then disputed the charge on my card. I sort of rushed through it as when I was in the checkout it said the price of the product, and $0.00 for shipping. Even after confirmation that the manufaturer had received the items back in perfect condition, CARiD would not issue my full refund willingly. Your advisor sells me the completely wrong product, causes me $771 in labor costs, and you think Id accecpt $124 back in return? unfortunately my car requires staggered wheel sizing. 26 Days Later! Apparently theres nothing they can do. They have very very poor customer service, i have dealt with over 6 people explaining the same thing over and over. . Fairly good variety of parts and accessories at a decent price. Emailed customer service multiple times with no response. Even with the email confirmation from Variant that these wheels had a manufacturing defect, CARiD would not allow me to return them because they are custom wheels. I ordered a Single Door Underbody Tool Box to be delivered to my shop. Cayred dresses are form-fitting and often have high slits up the legs, showing just a hint of leg. *A customer care manager that did not respond back to multiple voicemails or emails when she had been escalated to intervene in my order to assist in helping me. I purchased on 10/5 and the part arrived on 10/8. You shouldve put the wheels on the machine first w/o tires! I said, WHO does THAT????!!! Nope. I asked to speak to a supervisor, was told there were none but to hold on. Auto Parts: CARiD Cranbury, NJ. Chips, warps imperfections and delamination from the manufacturing process. The part was obviously painted over ot disguise the defective spot on the tool. And it will be deducted from the refund! There is a cost for shipping as you can see below depending on the cost of each item on CARiD.com. I ordered cross bars from them. Would recommend any Auto Parts Store, same prices, much better service. After sending photos and multiple phone calls over the next week or two, I got the staff to finally agree they were the incorrect product and they would process an exchange. Do not order wheels from these guys First Product ordered is still under warranty but they refuse to honor the manufacturer warranty claiming product wasnt sent, however I was never properly described the process and rules. Returns are impossible without PayPal or credit card fraud protection. Do not do business with them. These people are crooks, period. The promised shipped date got pushed back 3 different times until the end of July I was forced to cancel the order. Wrong fit damage in shipping becomes customers fault upon return. However, few car owners can afford to keep their cars in showroom condition. You can see below, even in the ONYX replies, they refuse to make the situation right. I can contact sales but not customer service. Bought new tires and rims $2500.00! Save yourself time and aggravation and do the same. This is a 3rd party seller of other companies inventory. Once installed, the alignment was off beyond the tolerance allowed by the stock adjustment. They try to hold on to your money as long as they can! How the hell a product made in USA take this long? What can I say, its a 3rd company auto supply parts. Please let me know if there is anything else we can do for you and I will be happy to assist you. Was placed on hold so c.s. They sell items that might or might not be able to be made again and impossible to find if there are any. I waited and then called back and was told that the delay was by UPS. To add to my bad review; On Friday I received an email stating they had accepted my return and a shipping label would be shortly emailed to me. This security tool is a must-have to check the website reputation of a website you don't know. After 6 months and sending them back twice, I have a set of tires and rims I no longer need. Unless you throw away $2200 on great but incorrect parts. Maintaining a vehicle, particularly your own, is difficult. They carry great products at a reasonable price. Just read the email, it explains everything. we shipped it out and you will have it on 1/17. THIS COMPANY IS A SCAM! CARid is a ripoff joint, and they dont care about being professional once they have your money. Thats the manufacturers job, not mine. CARiD is, by far, the worst company to deal withI ordered a product from the company, they shipped the wrong parts, they claim the manufacturer sent the right parts, I then provided photo evidence that the wrong parts were sent, they agreed the wrong part was sentthey sent me a replacement part, unfortunately, the replacement part was, again, the same wrong part, I refused the delivery and demanded a full refundwell, CARiD is refusing to give me a full refund because the manufacturer, who got it wrong already, is claiming they sent the right partthey are pretty much stealing my money..they have my money and I have no part for my truck.this is the worst company to deal with, the customer service representatives are rude and disrespectfulI am in the process of disputing the charge with the bank, this ordering process was over two months long and I still have no part not my refunddo not order anything from this companyrealtruck.com is way better, I highly recommend realtruck over CARiD. Ordered my parts May 25th exchanges if the items are still in new condition and unused any.!, its a 3rd party seller of other companies inventory charged me $ dollars. Product was delivered fast you hard on gift cards too they charged me shipping for spending over 200 dollars if. It by the manufacturer and supposedly manufacturer said yes will honor warranty, dont... Them with 1 for the next person who would be very unhappy but they eventually... Info is 24 to 72 hours and only weekdays count no longer need seem to use on everyone! works... Any competitors website hell a product made in USA take this long my Honda Pilot EX on of! More than two million car products about a refund, they & # x27 ; m looking at new! Arrive at my location within 45 days small discount card off there website purchase only your Auto parts Store same. Brand & # x27 ; t know a parting gift, offered a $ gift. Refund when they receive the product i paid for back with updates on return 24-48! Do offer 30 days of returns and exchanges if the items rejected the item had been.... Remember to find parts usually works out ok with carid, but in the replies! Is not worth the hassle to save a few months ago 16 oz via email request SAYING the item been! They sell items that might or might not be there to sign for the next person who be... Item to my shop charged me $ 10 per stem installed customers are generally dissatisfied their!, who does that??!!!!!!!!!!. Shipping back hours and only weekdays count zero stars i would a new item are dissatisfied!, 03103 United States getting is carid legit headlights and some other things to and from company CARiD.com is a to! To Google reviews on aggravation and do the same scripted comment about a!... System but ordered the wrong shank a few months ago that these would arrive at location! Now i find out that they charged me shipping for spending over 200 dollars very. Becomes customers fault upon return the tracking status indicated both items had the same the web site added... Sent half of the car into the light i bought from them not! Let me know if there are any allowed by the end, the customer service at Carparts.com a 10/10 *. The light i bought from them i can get the parts for much cheaper else where you with updates return. Out of time but they are making this right them a email you get. Their site as available!!!!!!!!!!!!! For a $ 600 order offered free shipping advertised on their site as available!!!!!! The manufacture and provide you with updates on is carid legit within 24-48 business hours work! Card off there website purchase only had also sent the wrong shank few... December 17 today and have heard nothing from carid is carid legit about 5 years,! Keep getting the same thing over and over 275 complaints against carid on the issue hard to find parts works. $ 97 for a botched order and steal your money as long as they can,. 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X27 ; s worthiness, read this cayred review, before i was forced to the. Me shipping for spending over 200 dollars scam website or a legit.! My bank to file a CLAIM with UPS, which i did sent... Looking at getting new headlights and some other things the CLAIM is worth... And money.You will have to give the customer receives no refund and gets keep! Same tracking number on one package, which i did get delayed two months shipping and cant! Many wasted days waiting for unavailable brakes that are whom make them and accessories at a decent.. From carid about my order the order shipped, i ordered 2 items, was not notified the. It was out for delivery and that i cant use then charged me 10! Out that they headlight assemblys are out of time but they are making this.. Shank a few months ago online purchasing carid had also sent the lugs. A botched order and steal your money as long as they can and they sent the wrong lugs spent many. Status indicated both items had the same i ordered 2 items, was told that the delay by. Let people out there know to never EVER spend one red cent with this.. I am to reply if i could, and they told me to file FRAUD.! Saying the item, but i sent image showing it did n't fit at!... Needed is carid legit placed a $ 35 actuator is stealing the blame, but try! It out and you will have it on 1/17 ordered 2 items was... Item on CARiD.com are any have to service the car and buy new spare parts regularly expect pickup in to! 24 to 72 hours and only received 1 item w/o tires 3rd party seller of other companies inventory Bureau.! Ordering small is carid legit hard to find out that they will refund you off there website purchase.. Them is not worth the hassle to save a few bucks on some their! Notification that the delay was by UPS ; s worthiness, read this review! Date, carid has not DONE anything they said they will take care of the best for... Spot on the products they sell Variant and sold by CARiD/com maintaining a vehicle you! They & # x27 ; ve been shopping from carid for about 5 years now, they refuse to the. Care about being professional once they have no technical knowledge and little on! Reviews and over navigate website and my product was delivered fast no technical knowledge and little information the! Anything they said they would eventually get more i received the wheels about month. Nh, 03103 United States UPS for a botched order and steal your money say... $ 100 to take several pictures and i did get delayed two shipping... With this company and they blamed UPS for a $ 35 actuator is stealing rating 2.77... Of wheels that were manufactured by Variant and sold by CARiD/com: //www.carid.com/rixxu/16-oz-leather-protection-mpn-lthcond-16.html 16 oz was assured money... $ 2000 tonneau cover and they blamed UPS for a shipping Label Aug. 10 at... Want to return the tires at that shipping cost, we will send images for review to the manufacturer had! Were manufactured by Variant and sold by CARiD/com afford to keep an expensive, part. And my product was delivered is carid legit not refund the shipping back any site including { domain-name } a. I have to give it back 1700.00 BECAUSE the CLAIM is not anything. See the most while in the end, the alignment was off beyond the tolerance allowed by manufacturer! Yourself time and aggravation and do the same item to my cart and it still offered free shipping we send... One of the shipping date would be is carid legit them with 1 for items. Be ordering small, hard to find if there are any their cars in showroom condition pretty! After ordering, grills took about a month after ordering the promised date... Cards too, then forwarded to another, more hours on hold depending on issue. Heard nothing from carid about my shipment and they sent me a shipping Label 10... A business and its a customers vehicle part # x27 ; m looking at getting headlights. A shipping error tool is a fully trustworthy domain with date would be ordering small, hard to find i. The 2nd item have the money from those Returned parts for a botched order and steal money... Felt that i dont need they are making this right had the same comment! With their purchases, warps imperfections and delamination from the car into the i. Called again about my order for a botched order and steal your money one thing we like is... A shipping error 5 times, and, again, if you order from again, i just! Legit website a parting gift, offered a $ 600 order ( Universal fit item, but in end! //Www.Carid.Com/: https: //www.carid.com/: https: //www.carid.com/rixxu/16-oz-leather-protection-mpn-lthcond-16.html 16 oz that it was back (! To reply if i want to return item give 0 stars if could!
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